Matthew Burkey
Garden City Park,NY
Summary
Dedicated and disciplined Corrections Officer with proven experience maintaining safety, security, and order within correctional facilities. Skilled in inmate supervision, conflict de-escalation, and enforcing institutional policies and procedures. Known for reliability, adaptability, and effective teamwork in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Corrections Officer
NYC Department Of Corrections
06.2017 - Current
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular security checks, identifying potential safety hazards and addressing concerns promptly.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Responded to emergency situations, employing de-escalation techniques to maintain order within the facility.
- Collaborated with mental health professionals to address inmate needs and enhance rehabilitation efforts.
- Certified in crisis intervention.
Server
Allora Italian Kitchen and Bar
12.2016 - 06.2017
- Delivered high-quality customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on menu items, service standards, and operational procedures.
- Managed multiple tables efficiently, ensuring guest satisfaction throughout dining experience.
- Implemented upselling techniques to enhance customer orders and increase revenue opportunities.
Server
Tony Romas
10.2011 - 09.2016
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, guiding restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associates Degree - Liberal Arts
Nassau Community College
Garden City, NY05-2009
Skills
- Inmate supervision
- Security protocols
- Emergency response
- Conflict resolution strategies
- Crisis intervention training
- Mental health support
- De-escalation techniques
- Situational awareness
- Integrity and honesty
- First aid and CPR certified
Timeline
Corrections Officer
NYC Department Of Corrections
06.2017 - Current
Server
Allora Italian Kitchen and Bar
12.2016 - 06.2017
Server
Tony Romas
10.2011 - 09.2016
Associates Degree - Liberal Arts
Nassau Community College