Matthew Burnette
Plano
Summary
Detail-oriented high school graduate with experience in customer service and account management. Strong problem-solving skills resolve complex issues efficiently. Expertise in building long-term client relationships that enhance satisfaction and retention. Proven strategies implemented to optimize operations and improve business performance.
Overview
3
3
years of professional experience
Work History
Commercial CSR
Alorica
San Antonio
12.2025 - Current
- Handled 60+ calls daily, assisting new customers, processing service cancellations, and providing relevant product information.
- Resolved customer complaints through effective communication and problem-solving.
- Managed account information and updated customer records accurately.
- Collaborated with team members to improve service delivery processes.
- Trained new employees on personal information management to ensure compliance and data integrity.
Associate Claims Representative
Freeway Insurance
San Antonio
07.2023 - 11.2025
- Reviewed and processed insurance claims for accuracy and completeness.
- Communicated with clients to gather necessary information for claims processing.
- Collaborated with underwriters to assess risk and determine claim eligibility.
- Delivered outstanding customer service while maintaining professionalism during difficult claim situations.
Education
Judson High School
San Antonio, TXSkills
- Account management
- Policy management
- Customer support
- Customer engagement
- Data analysis
- Information gathering
- Complaint handling
Timeline
Commercial CSR
Alorica
12.2025 - Current
Associate Claims Representative
Freeway Insurance
07.2023 - 11.2025
Judson High School