Cece Ruiz
Sapulpa
Summary
Proven performer in customer service, adept at complaint handling and fostering strong client relationships, demonstrated during tenure at Oklahoma Repossessors. Excelled in a fast-paced environment, significantly enhancing customer satisfaction through expert problem-solving and efficient call center operations. Skilled in computer proficiency and team collaboration, consistently surpassing performance targets by effectively cross-selling and ensuring client loyalty.
Overview
4
4
years of professional experience
Work History
Commercial CSR
Oklahoma Repossessors
07.2021 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Consistently exceeded performance targets by effectively cross-selling products and services tailored to individual client needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Delivered prompt service to prioritize customer needs.
- Developed strong rapport with clients through active listening skills and empathetic problem-solving techniques, fostering loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Bartlett Alternative School
Sapulpa05-2024
Skills
- Goal oriented
- Complaint handling
- Customer service
- Time management
- Team collaboration
- Relationship building
- Call center experience
- Computer proficiency
- Scheduling
- Call center operations
- Account updating
Timeline
Commercial CSR
Oklahoma Repossessors
07.2021 - Current
High School Diploma -
Bartlett Alternative School
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