Adreena Arnold
Oakland,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
Certification
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Commercial CSR
Citistaff Solutions
San Lorenzo
12.2023 - Current
- Delivered customer service and support to clients, addressing needs promptly to enhance satisfaction.
- Managed incoming telephone calls from customers, resolving product inquiries and complaints effectively.
- Responded to customer emails within 24 hours, ensuring timely communication and resolution.
- Provided technical assistance to troubleshoot issues with products or services.
- Maintained an organized filing system of all customer correspondence.
Property Manager
Robert Half
09.2022 - 08.2023
- Met with prospective tenants to show property and assess applications or sign leases.
- Resolved resident complaints and expedited maintenance requests to enhance tenant satisfaction.
- Conducted property showings and assessed applications to secure qualified tenants.
- Collaborated with maintenance and contractors to ensure timely turnovers following move-outs.
Receptionist
Job Shop
San Francisco, CA
02.2018 - 12.2022
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Provided administrative support to team members by organizing documents, managing schedules, and facilitating communication.
- Managed daily calendars, coordinated client appointments, and organized office events.
- Sorted incoming mail daily to ensure efficient delivery to designated personnel. and directed to correct personnel each day.
- Handled incoming calls, offered information to callers, and efficiently connected them to appropriate personnel.
Data Entry Clerk
PCC Logistics
Oakland, CA
06.2020 - 09.2022
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Proofread and edited documents, ensuring accuracy and clarity.
- Followed data program techniques and procedures to maintain data entry requirements.
- Processed customer and account source documents, identifying and resolving data deficiencies.
- Compiled, sorted, and verified electronic data against hard copies, enhancing quality control measures.
- Gathered and documented statistical information to generate reports.
- Proofread and edited documents to correct errors.
Receptionist Coordinator
Pacific Workplaces
San Francisco, CA
02.2018 - 11.2020
- Coordinated schedules and calendar obligations for executives to ensure timely availability for meetings and commitments.
- Utilized active listening skills to quickly resolve problems and escalated larger issues.
- Liaised with customers, addressed inquiries, handled meeting requests and answereded billing questions to provide outstanding customer care.
- Implemented new recordkeeping and documenting systems to improve organization and traceability.
- Maintained operational excellence to uphold and enhance office reputation.
Receptionist
Norcal Kenworth
San Leandro, CA
08.2017 - 10.2018
- Sorted and distributed business correspondence to appropriate departments, ensuring timely communication.
- Maintained accurate bookkeeping of important files, generated reports, and updated occupancy and revenue information for management review.
- Provided administrative support to coworkers by managing additional tasks during peak periods, facilitating smooth operations.
- Ensured accurate tracking of incoming packages for efficient delivery., recorded deliveries and distributed to personnel.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Art Director
Alameda Boys & Girls Club
Alameda, CA
06.2014 - 08.2017
- Resolved complex artistic development issues to enhance project outcomes.
- Ensured completed materials conformed to standards and specifications for quality assurance.
- Verified conformance of completed materials against standards and specifications.
- Enforced client specifications, budget constraints, and timelines to maintain project integrity.
Education
Associate of Arts - Communications
Laney College
Oakland, CA 01.2025 - 05.2026
Certificate - CPT-1
Bay Area Medical Academy
San Francisco, CAHigh School Diploma -
Alameda High School
Alameda, CASkills
- Customer relationship management
- Customer communication
- Data entry
- Project coordination
- Client database management
- Administrative support
- Organization and efficiency
- Tech-savvy
- Multitasking and prioritization
- Service-oriented mindset
Certification
- Phlebotomy Technician (PT)
Timeline
Associate of Arts - Communications
Laney College
01.2025 - 05.2026
Commercial CSR
Citistaff Solutions
12.2023 - Current
Property Manager
Robert Half
09.2022 - 08.2023
Data Entry Clerk
PCC Logistics
06.2020 - 09.2022
Receptionist
Job Shop
02.2018 - 12.2022
Receptionist Coordinator
Pacific Workplaces
02.2018 - 11.2020
Receptionist
Norcal Kenworth
08.2017 - 10.2018
Art Director
Alameda Boys & Girls Club
06.2014 - 08.2017
Certificate - CPT-1
Bay Area Medical Academy
High School Diploma -
Alameda High School