Jacob Moreland
Sand Springs,OK
Overview
13
13
years of professional experience
Work History
Commercial CSR
Best Choice Auto Glass
Tulsa, Oklahoma
04.2026 - 09.2026
- Resolved customer complaints with empathy and professionalism.
- Managed customer inquiries and provided product information effectively.
- Handled incoming telephone calls from customers regarding product inquiries or complaints.
- Maintained accurate records of customer interactions and transactions.
- Processed service orders and ensured timely scheduling for repairs.
- Performed account maintenance activities such as updating account information, payment processing.
- Responded to emails from customers within 24 hours of receipt.
- Tracked inventory levels of products available for sale and placed orders.
Operations Manager
College Hunks Moving and Junk Removal
06.2023 - 04.2026
Service Technician Supervisor
Covalent Technologies
02.2019 - 06.2023
IT Technician
Osage Nation Gaming Commission
06.2013 - 02.2019
Education
AOCA and HVAC certification - Automotive Preventive Maintenance Technology
Tulsa Technologies
Broken Arrow, OK08-2012
Skills
- Resolve customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Manage the daily operations of multiple departments to maximize efficiency
- Developing talented teams, participating in hiring, coaching, and performance management processes
- Establish operational policies, procedures, standards, and objectives in alignment with organizational goals
- Utilize problem solving skills to anticipate potential risks or obstacles within the organization
- Prepare staff work schedules and assigned specific duties
- Ensure compliance with safety regulations and policies while servicing equipment
- Resolve customer complaints promptly and professionally in order to maintain positive relationships
- Communicate effectively with customers, vendors, partners, management, and peers
- Leading team meetings to discuss best practices for providing excellent customer service
- Train, supervise, and evaluate performance of service technicians in the field
- Monitor project activities to ensure that instructions were followed, deadlines were met, and schedules are maintained
- Inventory of tools, equipment, or materials, enabling availability of sufficient supplies and items in usable condition
- Troubleshoot technical issues with printers, networks, operating systems, and applications
- Configure remote access solutions such as VPNs and Remote Desktop Protocols
- Troubleshoot and configure personal computer hardware, software applications and peripherals
- Collaborate with team members on complex technical projects
- Track service requests through helpdesk ticketing system to monitor progress
- Enter commands and observed system functioning to verify correct operations and detect errors
- Various networking and cctv experience and skills include video headed configuration, ip and analog cameras wiring, setup and configuration, network rack, switches, firewalls, and subnet creation and configurations, as well as perform preventative maintenance
- Terminations and wire testing
- Ability to read and understand blueprints
- Microsoft knowledge
- Ability to operate lifts as well as other machinery
- Ability to train end users
- Time Management
- Problem Solving
Personal Information
Title: Operations Manager
References
Carl McClure - (918) 902-8130
Mark Weston - (918) 504-6799
Russ Harders - (918) 404-4160
Mark Hogan - (918) 527-0170
John Vaughan - (918) 697-6980
Lee Isaac - (918) 398-8505
Timeline
Commercial CSR
Best Choice Auto Glass
04.2026 - 09.2026
Operations Manager
College Hunks Moving and Junk Removal
06.2023 - 04.2026
Service Technician Supervisor
Covalent Technologies
02.2019 - 06.2023
IT Technician
Osage Nation Gaming Commission
06.2013 - 02.2019
AOCA and HVAC certification - Automotive Preventive Maintenance Technology
Tulsa Technologies