Jaclyn Nocerino

• Property & Casualty (P&C) certified Customer Service Representative supporting clients with insurance policies across commercial lines. Assist with policy servicing, updates, renewals, and general inquiries while ensuring accuracy, compliance, and timely communication.
  
  Work closely with internal teams, carriers, and clients to process policy changes, resolve issues, and support smooth day-to-day account management. Provide clear explanations of coverage details and guide clients through questions and requests.
  
  Maintain detailed and accurate records, follow established procedures, and ensure all account activity is properly documented. Deliver consistent, high-quality service in a fast-paced environment while supporting both clients and team objectives.

• Supervised day-to-day operations, including administration, planning, and scheduling, while maintaining high standards of theatrical production procedures and techniques. Oversaw wig and facial hair construction, styling, and maintenance to ensure consistent production quality.

Safely transported patients to and from hospitals in an ambulance while adhering to company protocols and medical guidelines. Communicated clearly with doctors, nurses, and dispatch regarding patient condition, medical needs, and history to ensure continuity of care.

Provided high-quality patient care, including basic life support when required, and completed accurate, detailed patient documentation in a timely manner.

• Maintained character integrity through high-quality wig and makeup styling, ensuring adherence to Disney’s exacting standards. Styled, set, and maintained wigs for parades, shows, and venue performances, managing quick changes and preset preparations under fast-paced conditions.
  
  Experienced with a variety of specialty wigs, including black light, flame-retardant, and fiber optic designs. Skilled in lace-front application, wig stitching, and construction techniques. Collaborated closely with performers on quick-change productions to ensure seamless transitions during live shows.
  
  Provided professional hair and makeup services for special events, including appearances featuring high-profile celebrities.