Matthew Burris

• Screened visitors, and monitored activities at the front desk of TNDC Family Housing apartment building.
• Assisted building management with maintaining the site safety, and provided ongoing administrative support.
• Screened all visitors to confirm that they are the authorized guests of building residents
• Answered resident telephone calls promptly and appropriately handled needs.
• Prepared for and was ready to respond to emergencies as needed.
• Kept a complete and accurate confidential Building Log.

• Reported violations of the House Rules and Regulations and rules of conduct outlined in the Rental Agreement to manager by filling out incident reports as necessary, or by verbal one on one reports.

After a three week classroom training period, worked as a desk clerk temp. Filling in when needed at various sites around San Francisco

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.