Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Butler

Waldorf,Maryland

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Service Desk Analyst

MPR Associates
05.2022 - 08.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Documented support interactions for future reference.

Student IT Intern

North Point Highschool
01.2021 - 05.2022
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Gained operational knowledge and supported departmental needs.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Performed administrative duties and staff support tasks.

Education

Associate of Science - Computer Information Systems

Towson University
Towson, MD
05.2027

Associate of Science - Cybersecurity And Digital Forensics

Stevenson University
Owings, MD
05.2026

High School Diploma -

Northpoint Highschool
Waldorf, MD
05.2022

Skills

  • LAN and WAN Assessment
  • Support Ticket System Management
  • Troubleshooting and Assistance
  • Hardware and Software Configuration
  • Desktop Support
  • User Guidance

Certification

Cisco Certified Technician

Timeline

IT Service Desk Analyst

MPR Associates
05.2022 - 08.2022

Student IT Intern

North Point Highschool
01.2021 - 05.2022

Associate of Science - Computer Information Systems

Towson University

Associate of Science - Cybersecurity And Digital Forensics

Stevenson University

High School Diploma -

Northpoint Highschool

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Matthew Butler