Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Calderon

Cedar Hill,TX

Summary

I've always been willing to learn and grow into new options. When told to try or do something new I have always put all I can into the task. Being where I am now I have been told by many people i wouldn't be able to achieve or push high. However, that only fueled me to try harder. I thank those that have helped me in the past and still thank them now. For those people i will keep going and show them it was not for nothing.

Overview

4
4
years of professional experience

Work History

Telecommunications Technician

Charter Spectrum
09.2021 - Current
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Currently working on the high spilt with fellow maintenance techs to rebuild and balance new nodes.
  • I work for Field Ops as a tech V in smb working along side multiple businesses that ask complicated work; such as rebuilt and scripted switches.

Inbound and Outbound Warehouse Associate

Amazon Inc
06.2020 - 09.2021
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Stockman

Hobby Lobby Inc
06.2019 - 06.2020
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Customer Service Associate

Firehouse Subs
06.2019 - 06.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

Connections Academy
06.2019

Skills

  • Customer Inquiries
  • Operational Support
  • Bug Fixes
  • Maintenance Organization and Development
  • Test Equipment Operation
  • System Repairs
  • Service Requests
  • Diagnosing Issues
  • Safety Awareness
  • Troubleshooting and Resolution
  • Educating Customers
  • Maintaining Components
  • Communications Expertise

Timeline

Telecommunications Technician

Charter Spectrum
09.2021 - Current

Inbound and Outbound Warehouse Associate

Amazon Inc
06.2020 - 09.2021

Stockman

Hobby Lobby Inc
06.2019 - 06.2020

Customer Service Associate

Firehouse Subs
06.2019 - 06.2020

High School Diploma -

Connections Academy

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Matthew Calderon