Matthew Calvert
Big Spring,TX
Summary
Utilized comprehensive technical training and strategic management approaches to optimize processes and foster innovation in evolving environments.
Overview
19
19
years of professional experience
Work History
Independent Health and Life Insurance Agent
CNO Financial
12.2025 - Current
- Developed customized life insurance solutions based on client needs and financial goals.
- Cultivated long-term client relationships through effective communication and follow-up strategies.
- Conducted thorough policy reviews to ensure compliance with regulatory standards and company guidelines.
- Trained new agents on sales techniques, product knowledge, and customer service best practices.
Service and Parts Director
Star CDJR Big Spring
06.2025 - 09.2025
- Oversaw service department operations, ensuring timely and effective service delivery.
- Managed parts inventory, optimizing stock levels to meet customer demands.
- Developed training programs for staff, enhancing service quality and efficiency.
- Implemented process improvements, reducing service turnaround time significantly.
- Coordinated with manufacturers for warranty claims, improving customer satisfaction rates.
- Analyzed service metrics to identify trends and drive operational improvements.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
Service and Parts Director
Honda of Midland
02.2025 - 06.2025
- Led cross-functional teams in implementing new software systems for inventory management.
- Fostered strong relationships with customers, promoting loyalty and repeat business.
- Improved sales results through close collaboration with the sales department on product promotions.
- Reduced turnaround time on repairs by optimizing workflow processes within the service department.
- Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
- Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
Service and Parts Director
All Star Honda of Abilene
12.2024 - 02.2025
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing targeted coaching as needed.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
Service and Parts Director
Clark/McGavock Nissan Abilene
01.2021 - 11.2024
- Introduced data-driven decision-making practices, enabling more informed planning and resource allocation decisions.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Developed a comprehensive training program for new employees, improving retention rates and overall team performance.
- Boosted employee morale by recognizing exceptional work performance regularly which led to increased productivity.
- Implemented a proactive maintenance schedule, reducing equipment downtime and repair costs.
- Streamlined inventory management processes for improved organization and reduced waste.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
Parts Manager
Star CDJR Big Spring
04.2018 - 12.2020
- Managed inventory levels to ensure availability of parts and accessories.
- Streamlined ordering processes, reducing lead times for parts acquisition.
- Supervised team in maintaining accurate parts cataloging and documentation.
- Implemented training programs to enhance staff knowledge on product lines.
- Conducted regular audits of inventory to minimize discrepancies and losses.
- Developed relationships with suppliers to negotiate favorable terms and pricing.
Service Director
MCGavock Nissan Abilene
02.2017 - 02.2019
- Directed service operations, ensuring timely and efficient vehicle repairs and maintenance.
- Implemented process improvements to enhance customer satisfaction and service delivery efficiency.
- Led a team of technicians, providing training and mentorship to optimize performance and skills development.
- Developed strategic initiatives to increase service department profitability through streamlined workflows.
Service and Parts Director
Cartown Hyundai
09.2014 - 02.2017
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Supervised and trained staff on product knowledge and customer service.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Crew Leader
ON-SITE Oilfield Services
05.2013 - 08.2014
- Supervised daily operations and ensured compliance with safety regulations.
- Trained and mentored team members on equipment usage and operational protocols.
- Coordinated logistics for crew assignments and equipment mobilization on-site.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
Parts and Service Director
West Kia /Kia of Abilene
12.2011 - 05.2013
- Oversee parts inventory management, ensuring timely availability and optimal stock levels.
- Develop and implement service department operational strategies to enhance customer satisfaction.
- Train and mentor service staff on best practices for vehicle maintenance and repair processes.
- Analyze service performance metrics to identify areas for efficiency improvements.
Assistant Service Manager
Lawrence Hall Chevrolet Buick
02.2007 - 12.2011
- Assisted in optimizing service department workflows to enhance customer satisfaction.
- Coordinated scheduling of service appointments, ensuring efficient resource allocation and minimal wait times.
- Trained and mentored junior staff on customer service protocols and operational procedures.
- Developed and implemented strategies to improve service quality and efficiency in daily operations.
Education
High School Diploma -
Clyde High School
Clyde, TXUSN Nuclear Power School
USN1989
Skills
Achieved high customer satisfaction ratings through effective service management Improved body shop efficiency by implementing streamlined processes Enhanced parts and service operations, resulting in reduced turnaround times
Timeline
Independent Health and Life Insurance Agent
CNO Financial
12.2025 - Current
Service and Parts Director
Star CDJR Big Spring
06.2025 - 09.2025
Service and Parts Director
Honda of Midland
02.2025 - 06.2025
Service and Parts Director
All Star Honda of Abilene
12.2024 - 02.2025
Service and Parts Director
Clark/McGavock Nissan Abilene
01.2021 - 11.2024
Parts Manager
Star CDJR Big Spring
04.2018 - 12.2020
Service Director
MCGavock Nissan Abilene
02.2017 - 02.2019
Service and Parts Director
Cartown Hyundai
09.2014 - 02.2017
Crew Leader
ON-SITE Oilfield Services
05.2013 - 08.2014
Parts and Service Director
West Kia /Kia of Abilene
12.2011 - 05.2013
Assistant Service Manager
Lawrence Hall Chevrolet Buick
02.2007 - 12.2011
High School Diploma -
Clyde High School
USN Nuclear Power School