Matthew Cantu
San Antonio,TX
Summary
I am a dedicated and proactive professional seeking the position of TaxOps Captain. With extensive experience in TaxOps, I have effectively tackled a wide array of issues while bringing fresh perspectives to problem-solving. I am eager to step into a leadership role where I can assist my team, provide insights into complex challenges, and contribute to creating a supportive and efficient work environment.
Overview
5
5
years of professional experience
Work History
TaxOps Specialist
Gusto
08.2021 - Current
- - Manage filing and payment of taxes for multiple state tax agencies, ensuring compliance with regulations.
- - Conduct e-file validations and perform investigations related to payments and filings.
- - Develop and maintain organized record-keeping systems and Airtable creations for all TaxOps activities.
- - Collaborate with team members to identify root causes of issues and implement effective solutions.
Customer Support Specialist
TaskUS (Gusto Campaign: Care, Benefits,Amendments)
08.2020 - 08.2021
- - Provided exceptional customer support, addressing inquiries and resolving issues related to tax and benefits.
- - Assisted with amendments and ensured accurate information was communicated to clients.
- - Collaborated with team members to enhance customer satisfaction and streamline processes.
Skills
- - Proficient in Google Sheets and formulas
- - Experienced in Airtable
- - Entry-level SQL knowledge
- - Excellent communication and teamwork abilities
- - Data Entry/Analysis
Additional Information
- - Committed to finding the right answers for my team, leveraging available resources effectively.
- - Passionate about assisting teammates and fostering a collaborative environment.
- - Enthusiastic about the TaxOps field and dedicated to being a valuable asset to my team, just as my previous and current peers have been for me.
Timeline
TaxOps Specialist
Gusto
08.2021 - Current
Customer Support Specialist
TaskUS (Gusto Campaign: Care, Benefits,Amendments)
08.2020 - 08.2021
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