Saskatchewan Randolph
Shreveport,LA
Summary
Detail-oriented professional with over 20 years of experience in customer support, finance, and records management. Proven ability to leverage advanced data entry accuracy, database management, and reporting expertise in a Data Entry Specialist role. Highly skilled in managing high-volume information with precision while ensuring compliance and supporting cross-functional teams through reliable documentation. Committed to delivering exceptional results and enhancing operational efficiency through meticulous attention to detail.
Overview
26
26
years of professional experience
Work History
Customer Support & Data Management Specialist
AllState
Shreveport, LA
04.2017 - Current
- Entered and maintained 200+ client account records daily with 99% accuracy.
- Resolved billing discrepancies by analyzing data trends, reducing errors by 20%.
- Created and updated training documentation, improving team efficiency by 30%
- Generated weekly reports to track account status and payment compliance.
Data & Billing Support Specialist
BroadPath Healthcare
Shreveport, LA
02.2015 - 02.2017
- Processed insurance claim and billing data, ensuring 98% SLA compliance.
- Implemented self-service tools that reduced manual data entry tickets by 25%.
- Improved account verification accuracy by 15% through process enhancements.
Data Entry & Records Specialist
Quest Diagnostics
Lenexa, KS
02.2007 - 02.2015
- Entered and updated patient billing and account-change data with 98% SLA compliance.
- Automated repetitive tasks using Zendesk macros, increasing efficiency by 22%.
- Built and maintained a searchable knowledge base for faster data retrieval.
Data Entry & Account Records Specialist
Ford Motor Credit Company
Irving, TX
07.1999 - 01.2007
- Processed and updated thousands of customer account records annually.
- Developed repayment tracking spreadsheets, improving recovery rates by 18%.
- Conducted skip tracing and maintained detailed compliance documentation.
Education
Associate - Electronics Engineering Technology
Northwestern State University of Louisiana
Natchitoches, LA12.1996
Skills
- High-volume data entry expertise
- Database management (Salesforce, Microsoft Dynamics, Zendesk, QuickBooks, SAP FI)
- Spreadsheet proficiency (Excel, Google Sheets – pivot tables, VLOOKUP, macros)
- Data verification and reconciliation
- Regulatory compliance expertise
- Workflow automation
- Empathetic communication
- CRM and ERP proficiency
- Spreadsheets & Reporting: Excel (pivot tables, formulas, macros), Google Sheet
- Proficient in MS Office Suite
Timeline
Customer Support & Data Management Specialist
AllState
04.2017 - Current
Data & Billing Support Specialist
BroadPath Healthcare
02.2015 - 02.2017
Data Entry & Records Specialist
Quest Diagnostics
02.2007 - 02.2015
Data Entry & Account Records Specialist
Ford Motor Credit Company
07.1999 - 01.2007
Associate - Electronics Engineering Technology
Northwestern State University of Louisiana