Matthew Cantu
Austin
Summary
Results-oriented professional with expertise in inventory management, effective communication, and time management, coupled with a proven ability to support customer satisfaction and operational efficiency. Adept at building positive relationships, maintaining accurate records, and resolving challenges with analytical problem-solving skills. Seeking to leverage these strengths as an Account Representative to drive business growth and client success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Coverage Specialist
Arrive Logistics
Austin, TX
02.2026 - Current
- Developed and implemented process improvements to enhance operational efficiency across logistics operations.
- Analyzed shipment data to identify trends, optimizing route planning and reducing transit times.
- Coordinated cross-functional teams to ensure timely execution of transportation and delivery schedules.
- Trained new staff on best practices for freight management and customer service protocols.
Endoscopy Technician
Austin Endoscopy Center
Bee Cave, TX
06.2023 - 02.2026
- Monitored vital signs throughout the procedure and reported any changes to the physician immediately.
- Developed positive relationships with referring providers through ongoing communication about cases referred for endoscopy services.
- Maintained proficiency in operation of equipment used for endoscopy procedures, including video monitors, scopes, light sources, suction devices and other equipment.
- Educated patients about their upcoming endoscopic examination and answered questions related to the process or results.
- Maintained inventories of endoscopic equipment and supplies.
Estore
HEB Grocery Company
Austin, TX
07.2021 - 06.2023
- Engage with customers in providing support in locating store stock.
- Accurately select, pack and stage customer orders for customers in a timely manner.
- Followed up with customers on any returns, order changes or abandoned orders to ensure customer satisfaction.
Floor Associate
Tjx Companies INC
Austin, TX
06.2020 - 07.2021
- Received products from deliveries and unpacked and inspected merchandise.
- Delivered a highly satisfied customer experience by engaging and interacting with all customers in helping in finding products.
- Maintained a clean and organized store environment that makes products easy to find providing a positive customer shopping experience.
Education
Associate in Arts (A.A.) - Business
Austin Community College
AustinSkills
- Inventory management
- Effective communication
- Analytical problem solving
- Microsoft Office proficiency
- Time management skills
Certification
Basic Life Support - CPR Certified
Timeline
Coverage Specialist
Arrive Logistics
02.2026 - Current
Endoscopy Technician
Austin Endoscopy Center
06.2023 - 02.2026
Estore
HEB Grocery Company
07.2021 - 06.2023
Floor Associate
Tjx Companies INC
06.2020 - 07.2021
Associate in Arts (A.A.) - Business
Austin Community College