Matthew Carlson
Arlington Heights,IL
Summary
Proven record in enhancing customer satisfaction and smoothly ran operations, notably with Windy City Lighting. Skilled in project management and quick decision-making, I excel in high-pressure environments, demonstrating a strong work ethic and initiative. Achieved significant reductions in wait times and managed projects worth hundreds of thousands, showcasing a commitment to excellence and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Operations Specialist
Windy City Lighting
01.2023 - 08.2024
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines.
- Oversaw projects worth hundreds of thousands of dollars.
Valet Attendant
Club Corp
06.2022 - Current
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
Outside Service Attendant
Club Corp
04.2022 - 08.2024
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Managed inventory levels for supplies such as towels, tees, scorecards, pencils, ball markers to guarantee availability when needed most.
- Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
- Promoted a friendly atmosphere by engaging in conversation with members and guests about current events or other relevant topics.
- Assisted event coordinators in setting up tournaments or special functions at the course, ensuring a successful outcome for all parties involved.
- Provided exceptional customer service while assisting guests with loading and unloading their golf bags onto carts.
Grocery Stocker
Jewel-Osco
05.2021 - 08.2021
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Front End Associate
Jewel-Osco
05.2020 - 09.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Business Analytics
University of Iowa
Iowa City05.2026
Skills
- Quick Decision Making
- Professional Appearance
- Planning and coordination
- Project Management
- Risk Mitigation
- Strong Work Ethic
- Initiative and Self-Motivation
Timeline
Operations Specialist
Windy City Lighting
01.2023 - 08.2024
Valet Attendant
Club Corp
06.2022 - Current
Outside Service Attendant
Club Corp
04.2022 - 08.2024
Grocery Stocker
Jewel-Osco
05.2021 - 08.2021
Front End Associate
Jewel-Osco
05.2020 - 09.2020
Bachelor of Arts - Business Analytics
University of Iowa
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