Matthew Carrier
Valparaiso,FL
Summary
Motivated IT Trainee eager to advance professionally and contribute to business success. Exceptional leadership and planning abilities with deep understanding of customer service practices. Teachable and ready to learn from experienced professionals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Management
CBAK, Inc. D/b/a McDonald's
04.2018 - Current
- Worked various positions as management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Frequently requested by upper management to train employees at other locations for corporate inspections.
Management
Costa, Inc. D/b/a McDonald's
04.2009 - 04.2018
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Trainee
Okaloosa Technical College
08.2022 - Current
- Learned new materials, processes, and programs quickly.
- Participated in hands on training, working with teachers and other students and asking appropriate questions.
Education
No Degree - Applied Cyber Security
Okaloosa Technical College
Fort Walton Beach, FL.04.2024
High School Diploma -
Rocky Bayou Christian School
Niceville, FL.05.2009
Skills
- Strategic Planning
- Time Management
- Equipment Set up
- Project Support
- Customer Assistance
- Inventory Control
Certification
- CompTIA A+ Certified
- CompTIA Security+ in progress
Timeline
Trainee
Okaloosa Technical College
08.2022 - Current
Management
CBAK, Inc. D/b/a McDonald's
04.2018 - Current
Management
Costa, Inc. D/b/a McDonald's
04.2009 - 04.2018
No Degree - Applied Cyber Security
Okaloosa Technical College
High School Diploma -
Rocky Bayou Christian School
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