Matthew Carroll

• Resolved customer complaints and adjusted policies to meet changing needs.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Provided ongoing training to address staff needs.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Established and enforced clear goals to keep employees working collaboratively.

• Cleaned work area after job completion ensuring all debris is properly disposed of.
• Prepared items for transportation installing bracing, padding and strapping to prevent damage.
• Gained independent working skills and guided and mentored less experienced team members.
• Loaded or unloaded building materials to distribute machinery or tools.
• Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
• Operated and maintained a variety of equipment including hand and power tools.
• Operated various power tools such as drills and saws safely while following manufacturer's instructions.
• Performed demanding physical work over extended periods and modeled positive attitude.
• Performed physical activities requiring heavy lifting, walking and standing for long periods of time.

• Resolved guest complaints promptly and followed-up to verify restored satisfaction.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Oversaw cash and credit card payment transactions at the front desk.
• Showed off dining areas, pool, spa and fitness center to prospective and current guests.
• Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Mentored new staff on correct procedures, compliance requirements and performance strategies.
• Ensured the front desk area was clean and presentable at all times.

• Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
• Worked with offensive and defensive coaches to develop cohesive football program.
• Prepared athletes for special competitions and tournaments.
• Established clear benchmarks for performance and monitored individual and team progress.
• Implemented exercise programs and training strategies to bolster individual and team performance.
• Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
• Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements.
• Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
• Instilled discipline and principles of good sportsmanship in players.
• Promoted stretching, mobility work and proper form to help athletes safely build strength.
• Increased player strength, agility and game skills through successful practices.
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
• Trained athletes in proper use of equipment for safety and maximum results.
• Developed game plans and adjusted to meet various game situations.
• Evaluated tapes of competition matches to assess strategies and plan counter approaches.

2022 Teen NY State Powerlifting Champ

2022 corrupt strength classic champion

2023 corrupt strength classic champion

2023 ghost meet miami champion

2023 lifts giving champion and best lifter overall award

Bench- 425

Dead's - 620

Squat- 655

total's 1700

• Observed and evaluated powerlifters' form and technique to ensure safety and accuracy of lifts.
• Provided feedback to lifters on their technique and encouraged improvement for future performances.
• Displayed professionalism at all times while representing the sport of powerlifting.
• Officiated sporting events, games or competitions and enforced game rules.

• Trained new staff on restaurant operations and policies to strengthen performance.
• Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
• Stayed up-to-date on menu changes to help customers make food choices.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
• Checked identification for minimum age for sale of alcoholic beverages.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Trained staff members on use of POS system.
• Supervised server staff and simultaneously served personal section of tables.
• Managed food resources, memorized orders and coordinated customer service.
• Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
• Increased sales per customer by listening actively and recommending relevant menu items.