Matthew Castillo

• Company Overview: Forbes 500 Fine dining server
• Full menu knowledge of all breakfast, lunch and dinner items
• Great teamwork individual
• Work any and all hours needed
• Communicates well with all front house and back house personnel
• Full Table section experience in high volume guest hours
• Communication with chef and kitchen staff on all menu items
• Always knowledged on any new chef specials
• Always respectful to all guest and team members
• Alcohol service experience including full beer and liquor knowledge as well as full wine table side service
• Always prebusing and resetting tables
• Provided exceptional customer service to enhance guest dining experiences.
• Maintained cleanliness and organization of dining area throughout shifts.
• Handled guest inquiries and resolved any issues promptly and courteously.
• Managed payment transactions using point-of-sale systems effectively.
• Set up and broke down dining areas for special events as needed.
• Provided exceptional service to high volume of daily customers.

• 5 star Fine dining restaurant
• Maintained upscale restaurant standards by preparing clean, inviting seating areas.
• Informed on menu details, including nightly specials and changes from chef.
• Welcomed guests from entry to seating, ensuring a positive first impression.
• Verified cleanliness of tables and booths before guest arrival.
• Informed guests of specials while responding to any menu-related questions.
• Accurately took meal orders in sequence and communicated with kitchen staff as well as Expo staff
• Cleared tables promptly, maintaining a tidy environment for guests.
• Assisted banquet manager by organizing setups and delivering drinks and food for large parties of 60+ guests.

Provided exemplary customer service, enhancing overall guest satisfaction in busy environment.

• Efficiently processed food and beverage orders, ensuring accuracy under pressure.
• Worked closely with kitchen personnel for seamless meal preparation and delivery.
• Sustained cleanliness of dining establishments to comply with health department standards.
• Explained menu items thoroughly to improve guest understanding and experience.
• Managed secure handling of cash and credit transactions in compliance with policies.
• Directed setup and upkeep of dining room, optimizing guest flow throughout evening.
• Trained new hires on operational procedures and customer service expectations.
• Maintained cleanliness and organization of the bar area.
• Developed new drink recipes to attract customers' interest.
• Performed opening and closing duties including restocking supplies.
• Processed payments accurately and efficiently with POS system.