Matthew Chang
Tampa,FL
Summary
Driven professional with a track record of enhancing customer satisfaction through meticulous order fulfillment at Walmart and delivering high-quality lawn care services as a self-employed Lawn Mower. Demonstrates exceptional customer service expertise and product picking skills. Excels in patience, empathy, and efficient task execution, ensuring superior service delivery. Enthusiastic Personal Shopper recognized for outstanding customer service and fast worker focused on delivering excellent service for in-store pick up customers. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
08.2022 - 12.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
Lawn Mower
Self-employeed
08.2020 - 05.2021
- Improved lawn health by performing regular mowing, trimming, and edging tasks.
- Reduced time spent on each job with efficient use of various mowing equipment.
- Increased client retention through consistent delivery of high-quality lawn care services.
Education
High School Diploma -
Mulberry Senior High School
Mulberry, FL05.2022
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
Timeline
Online Personal Shopper
Walmart
08.2022 - 12.2022
Lawn Mower
Self-employeed
08.2020 - 05.2021
High School Diploma -
Mulberry Senior High School