MATTHEW CHAPA
San Antonio,TX
Summary
Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service and improving business.
Overview
14
14
years of professional experience
Work History
Floor Supervisor
Marc Jacobs
03.2024 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Lead by example by actively and continuously upholding brand values to employees and clients.
- Monitor sales and client capture information and hold team accountable for exceeding personal business goals and client capture rates
- Host daily touch bases to review store KPI’s (AVT, UPT, Conversion, Client Capture) and coach on how to exceed daily expectations.
BRAND MANAGER
NEIMAN MARCUS
07.2017 - 03.2024
- Provide a luxury client experience
- Manage brand and brand business
- Work with and communicate with buyers for all brand merchandise/collateral/GWP's etc...
- Build and maintain relationships with clients and vendors
- Lead and develop team to achieve goals
- Meet and exceed sales goals
- Plan and execute events
- Train store on new products and launches
- Utilize visual skills to promote business
- Provide outstanding customer service
- Build and maintain client relationships and with vendors
- Coach and develop team into successful leaders and business driven individuals
- Plan and execute evens
- Meet and achieve sales goals
- Educate clients and team on products
- Manage floor and assist department manger in all aspects
- Provided outstanding customer service
BEAUTY STYLIST/ASSISTANT MANAGER
NORDSTROM
10.2012 - 06.2017
- Provide a luxury client experience
- Manage brand and brand business
- Work with and communicate with buyers for all brand merchandise/collateral/GWP's etc...
- Build and maintain relationships with clients and vendors
- Lead and develop team to achieve goals
- Meet and exceed sales goals
- Plan and execute events
- Train store on new products and launches
- Utilize visual skills to promote business
- Provide outstanding customer service
- Build and maintain client relationships and with vendors
- Coach and develop team into successful leaders and business driven individuals
- Plan and execute evens
- Meet and achieve sales goals
- Educate clients and team on products
- Manage floor and assist department manger in all aspects
- Provided outstanding customer service
BEAUTY ADVISOR
SEPHORA
09.2011 - 10.2012
- Provide a luxury client experience
- Manage brand and brand business
- Work with and communicate with buyers for all brand merchandise/collateral/GWP's etc...
- Build and maintain relationships with clients and vendors
- Lead and develop team to achieve goals
- Meet and exceed sales goals
- Plan and execute events
- Train store on new products and launches
- Utilize visual skills to promote business
- Provide outstanding customer service
- Build and maintain client relationships and with vendors
- Coach and develop team into successful leaders and business driven individuals
- Plan and execute evens
- Meet and achieve sales goals
- Educate clients and team on products
- Manage floor and assist department manger in all aspects
- Provided outstanding customer service
CHANEL BEAUTY CONSULTANT
DILLARD'S
01.2010 - 08.2011
- Educated clients on beauty/fragrance/skincare
- Demonstrated products using skills cultivated through education and vendor trainings
- Worked in a team lead environment to meet and exceed store goals
- Execute store/brand events
- Provide outstanding customer service
- Represent Chanel and uphold and demonstrate core values
- Provide beauty/skincare/fragrance consultations
- Work together with fellow team members to meet and exceed counter/vendor goals
Education
HIGH SCHOOL DIPLOMA -
COTULLA HIGH SCHOOL
Cotulla, TXBlinn College
Brenham, TXSkills
- Ability To Multitask
- Critical Thinking
- Team Leadership
- Positive Attitude
- Excellent Communication
- Customer Service
- Bilingual
- Problem Solver
- Self-Driven
- Team Driven
Accomplishments
- Awarded the prestigious “All Star” award by Neiman Marcus for exemplary customer service and leadership .
- Achieved $100k+ in sales in the first 3 months of operation at Marc Jacobs as well as being the sole employee to do so.
- Planned and executed numerous private events for top clientele in the worlds of fashion, beauty and leather goods.
Personal Information
Title: PRODUCT SPECIALIST/PERSONAL SHOPPER
Timeline
Floor Supervisor
Marc Jacobs
03.2024 - Current
BRAND MANAGER
NEIMAN MARCUS
07.2017 - 03.2024
BEAUTY STYLIST/ASSISTANT MANAGER
NORDSTROM
10.2012 - 06.2017
BEAUTY ADVISOR
SEPHORA
09.2011 - 10.2012
CHANEL BEAUTY CONSULTANT
DILLARD'S
01.2010 - 08.2011
HIGH SCHOOL DIPLOMA -
COTULLA HIGH SCHOOL
Blinn College