Matthew Chapman
Sedalia,MO
Summary
Dynamic Parts Consultant with a proven track record at Cliff Harris Automotive Group, enhancing customer satisfaction through expert parts identification and proactive problem-solving. Adept in inventory management and team collaboration, I streamlined operations, reduced order processing time, and fostered lasting client relationships, ensuring optimal service delivery and operational efficiency.
Overview
19
19
years of professional experience
Work History
Parts Consultant
Cliff Harris Automotive Group
Warrensburg, MO
10.2013 - Current
- Increased sales by proactively upselling relevant products based on customers'' needs and preferences.
- Assisted in training new team members, fostering a positive work environment for continued success.
- Optimized storage space allocation, fostering easier access to frequently needed items during peak periods.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free workspace at all times.
- Enhanced customer satisfaction by providing expert advice on part selection and availability.
- Developed comprehensive product knowledge to effectively address complex inquiries from clients.
- Coordinated with shipping providers to expedite deliveries and resolve any shipping-related issues promptly.
- Reduced order processing time with accurate data entry and prompt communication.
- Streamlined warehouse operations for better organization and faster order fulfillment.
- Collaborated with service technicians to ensure proper part usage for optimal vehicle performance.
- Cultivated lasting client relationships through excellent communication skills and consistent followups.
- Conducted regular inventory audits, resulting in reduced discrepancies and improved stock accuracy.
- Managed returns efficiently, improving customer experience while minimizing losses for the company.
- Utilized software solutions for managing orders, inventory, and invoicing tasks more efficiently which increased overall productivity within the department.
- Troubleshot issues, offering timely solutions to maintain customer trust and loyalty.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
AFATDS Specialist
US Army
Fort Stewart, GA
07.2006 - 04.2012
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
GED - General Studies
Applewood Christian School
Sedalia, MO05.2005
Skills
- Industry awareness
- Technical aptitude
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Clean driving record
- Email communication
- Operations management
- Forklift operation
- Invoice processing
- Inventory management
- Order fulfillment
- Vehicle operations
- Shipping coordination
- Supply orders
- Delivery coordination
- Customer education
- Returns processing
- Stock number and pricing data
- Parts department organization
- Parts recommendation
- Replacement parts identification
- Parts documentation
- Returns management
- Reviewing deliveries
- Teamwork and collaboration
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Team building
- Equipment operation
- Self motivation
- Interpersonal skills
- Conflict resolution
- Professionalism
- Stock replenishment
Timeline
Parts Consultant
Cliff Harris Automotive Group
10.2013 - Current
AFATDS Specialist
US Army
07.2006 - 04.2012
GED - General Studies
Applewood Christian School