Matthew Christenson
Huntley,IL
Summary
Accomplished police supervisor, with 25 years of experience, with a proven track record, in supervising high-stakes investigations and enhancing community safety.
Excelled in managing diverse teams and negotiating union contracts, showcasing strong leadership and conflict resolution skills. Proficient in Microsoft Office, demonstrating a blend of technical and interpersonal abilities to achieve exceptional outcomes.
Pursuing a human resources role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Police Sergeant
Schaumburg Police Department
03.2000 - Current
- Supervised crowds at busy events to prevent injuries and property destruction.
- Established and enforced employee performance policies.
- Supervised and coordinated daily operations of patrol and investigations shifts of up to 10 officers/detectives.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Worked with School Districts regarding the school resource officer program.
- Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
Customer Service Representative's
Target
06.1995 - 02.2000
- Responded to customer requests for products, services, and company information.
- Worked as a shift manager for the stock truck delivery team with a focus on getting products secured in the store and on the sales floor.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Worked as a service representative in the checkout section of Target.
Education
Associate of Arts - Criminal Justice
Elgin Community College
Elgin, ILPolice Officer Certification
Cook County Police Academy
Maywood, ILBachelor of Arts - Human Resources/ Organizational Leadership
Judson University
Elgin, IL12-2024
Skills
Proficient in Microsoft Office
Worked on Union contracts (Collective Bargaining Agreements) and conflict resolution for employees
Worked with a diverse group of officers and detectives Managed their case work and offered ideas and support on case resolutions
Supervised the school resource officer program
Worked on the Department officer wellness team with a focus on Peer Support
Worked on State of Illinois grants regarding underage tobacco enforcement
Managed criminal investigations of high priority
Worked on call hours and avaiblilty when needed to assist after hours
Certification
State Certified Homicide Investigator.
State certified Juvenile officer.
Certified as the Public Information officer for the police department.
Certified to investigate crimes against children's cases.
Certified to practice officer wellness and peer support.
Department Awards
Awards with several homicide investigations where criminal charges were approved.
Award for involvement in creating a Wellness Program for officers.
Honorable Mention awards for work in burglary, robbery, and crimes against children cases.
Timeline
Police Sergeant
Schaumburg Police Department
03.2000 - Current
Customer Service Representative's
Target
06.1995 - 02.2000
Associate of Arts - Criminal Justice
Elgin Community College
Police Officer Certification
Cook County Police Academy
Bachelor of Arts - Human Resources/ Organizational Leadership
Judson University