Matthew Cochrane
Lima
Summary
Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking sincere, respectful approach to identifying and addressing sensitive issues, and providing comfort through service.
Overview
11
11
years of professional experience
Work History
Quality Management Representative
Takeda Pharmaceutical Company
12.2020 - 03.2025
- Prepared laboratory specimens for testing, obtained results and notified stakeholders of findings.
- Monitored facility operations for adherence to Standard Operating Procedure and provided education to donors on vaccines, dosage, indications, precautions, contraindications and potential side effects.
- Reviewed detail medical history reports of ~250 applicant donors per day and determined donor eligibility per FDA and Regulatory standards.
- Built and maintained excellent donor relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed confidential filing system, entered sensitive data and completed other administrative reviews requiring discretion and compassion.
Senior Accounts Clerk
University of South Alabama Police Department
08.2016 - 12.2020
- Interacted with campus community in emotional situations to ensure both the efficiency of transference of critical information to relevant law enforcement and campus staff, as well as the safety and relative comfort of those affected.
- Maintained accounting, budgetary, personnel, cost, purchasing and other records as required.
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Reconciled system accounts against bank statements.
Head Lot Porter
Mullinax Ford of Mobile
02.2014 - 08.2016
- Enhanced intake process by greeting and assisting customers promptly.
- Maintained physical appearance of lot to attract customers to business.
- Communicated with service team and other staff to assist customers.
- Escorted drivers to vehicles and helped load or carry large items.
- Handled cash, made accurate change and maintained balanced cash drawer.
Education
Bachelor of Arts - Acting And Directing
University of South Alabama
Mobile, AL12-2020
Skills
- High School Diploma, GED, or suitable equivalent
- Several years of amateur dog training
- History of farm work
- Strong customer service skills
- Excellent communication skills
- Ability to lift up to 50 pounds
- Minored in Accounting
- Depth of experience with technical and narrative writing
- Basic understanding of medical terminology, mammalian anatomy, and pharmaceutical jargon
- I love animals, and animals love me (at least, eventually!)
Timeline
Quality Management Representative
Takeda Pharmaceutical Company
12.2020 - 03.2025
Senior Accounts Clerk
University of South Alabama Police Department
08.2016 - 12.2020
Head Lot Porter
Mullinax Ford of Mobile
02.2014 - 08.2016
Bachelor of Arts - Acting And Directing
University of South Alabama
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