Donita Delaney
Stratford
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Unifirst corporation
Fairfield
09.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Bank Teller
Chase Bank
Branford
06.2017 - 11.2030
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Lead Bank Teller
TD Bank
Bronx
05.2014 - 03.2016
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Assisted in training new tellers on bank processes and procedures.
- Handled incoming mail related to customer accounts including deposits and loan applications.
Education
Associate of Science - Child Development
Monroe College
Bronx, NYSkills
Attention to detail
Cash handling
Customer service
Financial transaction
Verbal communication skills
Cash drawer maintenance
Customer service skills
Time management
Basic math skills
Problem solving
Loan processing
Sells cashier's checks
Teamwork
Honesty
Interpersonal skills
Organizational skills
Savings withdrawals
Bank policies
Communication skills
Computer knowledge
Credit card payments
Ensure quality services to customers
Exchanging currency
High school diploma or equivalent
Timeline
Customer Service Representative
Unifirst corporation
09.2024 - Current
Bank Teller
Chase Bank
06.2017 - 11.2030
Lead Bank Teller
TD Bank
05.2014 - 03.2016
Associate of Science - Child Development
Monroe College