Matthew Cogburn
Jacksonville,FL
Summary
Energetic Field Service Engineer with 6-year background performing ultrasound repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
11
11
years of professional experience
Work History
Field Service Engineer/Manager
Manifest Medical
09.2018 - Current
- Performed onsite installation, modification and maintenance of ultrasound equipment in hospital and office settings.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex ultrasounds, from all major manufacturers, to repair or replace malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of technical issues. Providing both phone and onsite support to accounts.
- Conducted annual and bi-annual preventive maintenance on over 150 systems under contract, identifying potential issues, extending equipment life and minimizing downtime events.
Cardiac Device Technician
First Coast Heart & Vascular
08.2017 - 06.2018
- Managed cardiac device clinics at multiple locations
- Monitored functionality of devices in person and remotely
- Documented reports into EHR
- Advised doctors of any problems recognized through interrogation or remote monitoring events
- Served as liaison between doctors and device vendors and billed for services rendered
Clinical Specialist
Medtronic
09.2016 - 08.2017
- Performed interrogations on cardiac devices
- Assisted with managing daily coverage logistics
- Identified customer needs and provided feedback to sales reps
- Ensured completion of necessary documentation
- Provided technical support with reprogramming and follow ups in hospitals and clinics
Chemical Analyst
Capsugel
08.2013 - 08.2014
- Performed various tests on raw material and finished products for quality assurance
- Tests included inductively coupled plasma mass spectrometry, residue on ignition, presence of lubricant and detection of various chemicals
- Extensive documentation required to ensure compliance of testing protocol
Education
Cardiac Rhythm Management Certificate -
Arrhythmia Technologies Institute
Greenville, SC04.2016
Bachelor of Science - Biomedical Engineering
Clemson University
Clemson, SC05.2013
Skills
- Remote Support
- Troubleshooting and repair
- Equipment Installation
- On-Site Support
- Service Documentation
- Hardware Installation
- Software Installation
References
Available on Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementHealthcare benefits401k matchPaid time offStock Options / Equity / Profit SharingWork-life balancePersonal development programsTimeline
Field Service Engineer/Manager
Manifest Medical
09.2018 - Current
Cardiac Device Technician
First Coast Heart & Vascular
08.2017 - 06.2018
Clinical Specialist
Medtronic
09.2016 - 08.2017
Chemical Analyst
Capsugel
08.2013 - 08.2014
Cardiac Rhythm Management Certificate -
Arrhythmia Technologies Institute
Bachelor of Science - Biomedical Engineering
Clemson University