Matthew Coleman
Bluefield,West Virginia
Summary
Experienced site and district leader with a strong background in operations management, safety compliance, budgeting, and staff development. Known for improving efficiency, coaching teams, and maintaining strong customer service standards.
Overview
13
13
years of professional experience
Work History
Site Leader
Tidal Wave Auto Spa
Princeton, WV
08.2024 - 04.2025
- Managed the day-to-day operations of the site, including staffing, scheduling, budgeting, safety protocols.
- Supervised team members through opening, closing, and shift handoffs.
- Monitored equipment, chemicals, and site cleanliness throughout each shift.
- Enforced company standards for appearance, safety, and site readiness.
- Organized training sessions for employees on topics such as customer service techniques or safety protocols.
- Resolved customer concerns with clear communication and professional follow-up.
- Supported membership sales through guest engagement and service explanations.
- Reviewed customer feedback surveys to identify areas needing improvement.
- Monitored performance metrics to measure progress towards goals.
District Manager
Tasty Restaurant Group (Pizza Hut)
Beckley, WV
06.2022 - 07.2024
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Coached and trained store managers on maximizing productivity and profits, enhancing overall district performance.
- Analyzed financial data for each store to pinpoint improvement areas and growth opportunities, guiding strategic decisions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Communicated updates on corporate policies and procedures to store level employees, ensuring alignment and understanding across the district.
- Implemented new technologies such as point-of-sale systems or digital signage in existing stores.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
District Manager
Ampex Brands (Pizza Hut)
, WV
10.2016 - 06.2022
- Ensured that all stores met their monthly targets by providing guidance and support.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Implemented new technologies such as point-of-sale systems and digital signage in existing stores.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potential.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
General Manager
Pizza Hut of America
Bluefield, VA
04.2012 - 10.2016
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Recruited, trained and supervised staff members.
- Maintained accurate inventories of food, supplies and equipment.
- Assisted in resolving any disputes between customers or employees.
- Ensured compliance with health, safety and sanitation standards.
- Created weekly work schedules according to staffing needs.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Implemented cost-saving measures while maintaining high quality service levels.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Monitored daily operations to ensure adherence to established policies and procedures.
Deliver Driver
Pizza Hut of America
Bluefield, VA
04.2012 - 06.2014
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Adhered to all applicable traffic laws while driving delivery vehicle.
School Bus Driver
Mercer County Case Head Start
Princeton, WV
02.2012 - 06.2013
- Reported any incidents that occurred during route travel to management personnel immediately.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Verified that all passengers were seated before operating the bus.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Performed minor repairs on buses when necessary such as changing tires or jump-starting engines.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
Education
Some College (No Degree) - Applied Science
Bluefield State College
Bluefield, West VirginiaSkills
- Managing Operations and Efficiency
- Site management
- Safety compliance
- Budgeting and forecasting
- Cost Control
- Employee Training
- Staff scheduling
- Customer Relationship Management
- Adaptability
Timeline
Site Leader
Tidal Wave Auto Spa
08.2024 - 04.2025
District Manager
Tasty Restaurant Group (Pizza Hut)
06.2022 - 07.2024
District Manager
Ampex Brands (Pizza Hut)
10.2016 - 06.2022
General Manager
Pizza Hut of America
04.2012 - 10.2016
Deliver Driver
Pizza Hut of America
04.2012 - 06.2014
School Bus Driver
Mercer County Case Head Start
02.2012 - 06.2013
Some College (No Degree) - Applied Science
Bluefield State College