Matthew Cooper
Olmsted Falls
Summary
Experienced Hospital Safety Officer with a strong background in maintaining safety and security in hospital and psychiatric settings. Skilled in handling emergency situations, de-escalating conflicts, and working closely with staff, patients, and visitors to keep a calm and therapeutic environment. Experienced in high-stress areas such as the Emergency Department and behavioral health units, with a focus on professionalism, communication, and quick response to incidents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospital Safety Officer
Cleveland Clinic
Cleveland, OH
01.2024 - Current
- Maintained a safe and secure environment for patients, visitors, and staff throughout the hospital and Emergency Department.
- Responded to emergency situations, behavioral incidents, disturbances, and security threats using de-escalation and conflict resolution techniques.
- Assisted medical staff with high-risk patients, psychiatric holds, and combative individuals while ensuring compliance with hospital safety procedures.
- Investigated incidents, documented detailed reports, and gathered information for hospital administration and law enforcement when necessary.
- Helped maintain a therapeutic and supportive atmosphere within psychiatric units while ensuring the safety of patients and staff.
- Provided customer service and assistance to patients and visitors while maintaining professionalism in high-stress situations.
Sales Associate
AutoZone
North Olmsted, OH
02.2023 - 01.2024
- Assisted customers in product selection and provided expert knowledge on automotive parts.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized inventory displays to enhance customer experience.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
PDI Technician
Halleen Kia
North Olmsted, OH
03.2020 - 02.2023
- Conducted thorough pre-delivery inspections ensuring vehicle quality and safety standards.
- Diagnosed and resolved mechanical issues utilizing advanced diagnostic tools and equipment.
- Collaborated with service team to streamline workflow processes, enhancing operational efficiency.
- Trained junior technicians on inspection protocols and best practices for vehicle readiness.
Sales Associate
Drug Mart
Olmsted Falls, OH
02.2019 - 03.2020
- Trained new associates on product knowledge and customer service best practices.
- Resolved customer inquiries and concerns, ensuring satisfaction and loyalty.
- Conducted regular stock checks to ensure inventory accuracy and availability of products.
- Participated in promotional campaigns to drive sales and increase brand awareness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Olmsted Falls High School
Olmsted Falls, OH06-2021
Skills
- Team collaboration
- Risk assessment
- Crisis intervention
- De-escalation techniques
- Reporting and documentation
- Problem-solving
- Decision-making
- Time management
- Excellent communication
- Active listening
- Interpersonal communication
Certification
- WELLE Behavioral Safety Management for Healthcare
- Basic Life Support (BLS)/CPR Certification
- Medical Examiners Certification
- MOAB Certification
Timeline
Hospital Safety Officer
Cleveland Clinic
01.2024 - Current
Sales Associate
AutoZone
02.2023 - 01.2024
PDI Technician
Halleen Kia
03.2020 - 02.2023
Sales Associate
Drug Mart
02.2019 - 03.2020
High School Diploma -
Olmsted Falls High School