Marcquis Jones
Brooklyn
Summary
Cultivated a client-centric atmosphere by delivering attentive service and fostering proactive communication. Led team initiatives aimed at boosting customer satisfaction and loyalty. Oversaw operational activities to effectively identify and mitigate potential risks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hospital Safety Officer
Kingsbrook Jewish Medical Center
Brooklyn, NY
06.2021 - 12.2023
- Ensure a safe and clean environment for staff, patients, and visitors.
- Monitor cameras of the facility ensuring that all entry and exit points are safe and secure.
- Patrol building grounds/vicinity to check for leaks/damage to property, fires etc.
- Greet visitors upon arrival and maintain logs off all traffic.
Security Officer
Acacia Network
Queens, NY
12.2020 - 06.2021
- Lead officer experience
- Patrol vicinity on foot and ensure clients are secure.
- Follow and enforce guest check-in procedures.
- Attend meetings and training courses as required.
- Conduct fire drills and report any potential hazards.
- Other tasks or ad hoc projects as assigned.
Security Officer
Brookdale Hospital Medical Center
Brooklyn, NY
12.2023 - Current
- Monitored premises to ensure safety and security of patients, visitors, and staff.
- Responded promptly to emergencies, coordinating with medical teams for efficient crisis management.
- Conducted regular inspections of facilities to identify potential security risks and vulnerabilities.
- Implemented access control measures, including ID verification and visitor screening processes.
- Trained new security personnel on protocols, emergency procedures, and equipment usage.
- Collaborated with law enforcement agencies during investigations to enhance overall safety measures.
- Enhanced communication with hospital staff through regular briefings on security updates and protocols.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Security Officer
Sera Security Services
Queens, NY
11.2016 - 11.2019
- Lead officer experience
- Patrol vicinity on foot and ensure clients are secure
- Follow and enforce guest check-in procedures.
- Attend meetings and training courses as required.
- Conduct fire drills and reports any potential hazards
- Complete tasks or ad hoc projects as assigned.
Store Department Associate
Food town Supermarket
Brooklyn, NY
05.2013 - 11.2016
- Ensuring a customer friendly environment in the frozen food section.
- Monitor inventory levels to determine which merchandise needs replenishing.
- Receive freight, unload trucks and convey shipments from receiving platform to stockrooms.
- Review weekly circular to determine sale items and relocate items for store displays.
- Update signage for sale items.
Education
No Degree -
Brooklyn Generation High School
Brooklyn, NYSkills
- Developed detailed reports to support decision-making processes and enhance operational efficiency
- Facilitated comprehensive incident reporting to enhance operational safety and compliance
- Acquired security guard license to uphold safety and security standards
- Implemented security protocols to safeguard personnel and property
- Oversaw CCTV surveillance initiatives to enhance security protocols Collaborated with security teams to analyze footage and identify vulnerabilities Developed strategies to improve response times to security incidents
- Ensured accuracy and precision in work processes to enhance overall quality
- Conducted continuous surveillance through CCTV systems to detect and respond to security incidents
- Oversaw surveillance operations to enhance security measures across facilities Coordinated with teams to implement effective monitoring strategies Developed protocols to address security breaches and improve response times
- Managed access control systems to safeguard sensitive information and resources
- Coordinated emergency response efforts to protect personnel and property during critical incidents
- Applied strategic thinking to identify and address multifaceted issues, enhancing operational efficiency
- Oversaw security screening processes to enhance safety measures across operations Coordinated with teams to identify and mitigate security vulnerabilities Developed protocols to improve compliance with security standards
- Implemented conflict de-escalation techniques to enhance team collaboration and communication
- Utilized conflict resolution techniques to enhance team dynamics and improve communication
- Oversaw visitor tracking initiatives to optimize user engagement and retention Led efforts to analyze visitor data, driving strategic improvements in user experience Championed the implementation of tracking systems to enhance data accuracy and reporting
- Performed detailed evaluations of threats to enhance organizational security measures
- Developed and implemented threat management protocols to enhance organizational security
- Managed metal detector functionality to enhance security measures during inspections
- Developed and implemented crisis management protocols to safeguard operations and maintain stakeholder trust
- Coordinated dispatch activities to optimize logistics and enhance service efficiency
- Surveillance
Certification
- New York State Security License
- Completed 8 hour and 16-hour certification courses.
Timeline
Security Officer
Brookdale Hospital Medical Center
12.2023 - Current
Hospital Safety Officer
Kingsbrook Jewish Medical Center
06.2021 - 12.2023
Security Officer
Acacia Network
12.2020 - 06.2021
Security Officer
Sera Security Services
11.2016 - 11.2019
Store Department Associate
Food town Supermarket
05.2013 - 11.2016
No Degree -
Brooklyn Generation High School