Matthew Cotton
Fort Wayne,IN
Summary
Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables.
Trained in basic maintenance, repairs and vehicle maintenance.
Detail-oriented in meeting daily business and customer needs. Transportation professional dedicated to delivering packages on time and in perfect condition.
Offering excellent interpersonal and time management skills. Hardworking Driver with expertise providing excellent transportation services.
Engaging and pleasant personality with safe and accident-free driving record. Safety-focused individual possessing outstanding driving record.
Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail position in grocery store environment. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Driver
Lyft
01.2021 - Current
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered employees and materials to job sites daily.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Shopper
Instacart
03.2019 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Consulted with customers on food selections and custom order requests.
- Helped customers locate products and checked store system for merchandise at other sites.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Selected best-quality perishable items such as meat and produce.
- Scanned each item's barcode before item's removal from shelf.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Totaled completed order, and provided required documentation for order payment.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Reported order discrepancies to team leader or other manager.
- Maximized efficiency by scanning items quickly and completing as many as [Number] orders per hour.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated speed and accuracy in order item selection.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Stored perishable items in refrigerated area until customer's pickup.
- Verified each item matched order sheet's description.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Complied with store's required appearance and [Type] standards.
Graduate Teaching Assistant
Purdue University
Fort Wayne, IN
07.2015 - 06.2018
- Documented attendance and completed assignments to maintain full class and student records.
- Checked assignments, proctored tests, and provided grades according to university standards.
- Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills.
- Taught small groups of students focused on specific parts of coursework.
- Conducted research in communication with team of 15 graduates and faculty.
- Coordinated homework and assignments for absent students.
- Assisted faculty with clerical tasks such as copying papers, collecting assignments and preparing materials for upcoming classes.
- Oversaw classes of up to 26 students in public speaking.
- Streamed classes online and uploaded videos for later viewing by distance and absent students.
- Worked with teachers in evaluating student progress, needs and gains.
- Prepared lessons according to course outline to convey required material and deepen student understanding of subject matter.
- Conducted minimum number of on-site, in-the-field observations.
- Mentored students through office hours and one-on-one communication.
- Taught public speaking and 2 college-level courses for over 52 students.
Education
Master of Arts - Communication And Rhetoric
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN06.2018
Skills
- Commercial driving
- City and non-city driving
- Route logs
- Customer rapport
- Order Picking and Processing
- Logging Paperwork
- GPS and Route Planning
- Confidentiality Understanding
- Accurate Money Handling
- Shipping and packaging
- Processes and procedures
- Transportation
- Safety standards and protocols
- Materials transport
- Critical thinking
- Customer Service
Timeline
Driver
Lyft
01.2021 - Current
Shopper
Instacart
03.2019 - Current
Graduate Teaching Assistant
Purdue University
07.2015 - 06.2018
Master of Arts - Communication And Rhetoric
Indiana University - Purdue University Fort Wayne