Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Matthew Coulson

Auburndale,FL

Summary

Dedicated retail sales associate with strong customer service and problem-solving skills. Committed to enhancing the shopping experience and building lasting customer relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Converse
Orlando, FL
02.2025 - 03.2026
  • Assisted average 2,000 customers per day in product selection, enhancing overall shopping experience.
  • Managed inventory levels, ensuring stock availability for high-demand items.
  • Processed transactions efficiently using point-of-sale systems, improving checkout speed.
  • Trained over 20 new associates on sales techniques and product knowledge to boost team performance.

Brand Sales Representative

Hollister.Co
Orlando, FL
11.2023 - 01.2025
  • Developed and maintained strong customer connections to enhance brand loyalty and encourage repeat purchases.
  • Developed and executed targeted sales strategies to elevate product visibility in the market.
  • Collaborated on visual merchandising initiatives to enhance brand representation and adapt to seasonal trends.
  • Enhanced overall shopping experience through effective resolution of customer inquiries and support.
  • Trained new staff on company policies, sales techniques, and customer engagement practices

Recreational Assistant

The Salvation Army
Starke, FL
06.2022 - 07.2024
  • Organized recreational activities to promote community engagement and social interaction.
  • Assisted in planning and executing youth programs, enhancing participant experience and involvement.
  • Implemented safety protocols during events, ensuring a secure environment for all participants.
  • Facilitated communication between staff and participants, fostering a supportive atmosphere.

Education

Bachelor of Science - Kinesiology

University of Central Florida
Orlando, FL
05-2027

High School Diploma -

Haines City International Baccalaureate High School
Haines City, FL
05-2024

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Cash handling
  • Retail sales
  • Reliability and punctuality
  • Product knowledge
  • Relationship building
  • Professional appearance
  • Store maintenance
  • POS system operations

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Florida Bright Futures Medallion Scholarship by completing International Baccalaureate program with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Certification

  • American Red Cross CPR/AED/First Aid License (2024-27)
  • Adobe Certified Professional (all Adobe applications) - (2022-present)

Timeline

Retail Sales Associate

Converse
02.2025 - 03.2026

Brand Sales Representative

Hollister.Co
11.2023 - 01.2025

Recreational Assistant

The Salvation Army
06.2022 - 07.2024

Bachelor of Science - Kinesiology

University of Central Florida

High School Diploma -

Haines City International Baccalaureate High School