Matthew Coulter
Schertz
Summary
Accomplished Truck Driver with extensive experience at Walmart, excelling in route planning and regulatory compliance. Demonstrated exceptional vehicle inspection skills and maintained a flawless safety record. Known for effective communication and problem-solving abilities, consistently ensuring timely deliveries and high customer satisfaction. Committed to operational efficiency and excellence in service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Truck Driver
Walmart
New Braunfels
04.2021 - Current
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Obtained signatures needed to complete and process paperwork.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Maintained safe driving habits to protect property and general public on roadways.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Communicated with dispatchers regarding pickup and delivery times.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Truck Driver/Dispatch Supervisor
Rogue Enviromental Recovery
Conroe
04.2020 - 04.2021
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Recorded expenses and maintained receipts.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Obtained signatures needed to complete and process paperwork.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Maintained safe driving habits to protect property and general public on roadways.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Verified load against shipping papers to ensure accuracy of shipment.
- Reported all accidents or violations to management immediately upon occurrence.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Worked well with dispatchers to communicate route and schedule changes.
- Performed regular inspections and completed vehicle repairs.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Communicated with dispatchers regarding pickup and delivery times.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Processed shipment documents neatly and efficiently for each load.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Hooked and unhooked trailers from tractor and converter dollies.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Managed personal driving time according to Hours of Service regulations.
- Followed regular schedule of pickups for individual customers and groups.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Answered customer requests with information about product availability, shipping information and status updates.
- Developed initiatives for improving customer satisfaction ratings related to dispatch services.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
Program Supervisor III
TDC
Huntsville
11.2017 - 04.2020
- Consulted with staff on resolution of complex service issues.
- Partnered with program management on recommendations, process improvements, and corrective action plans.
- Facilitated cross-departmental collaboration to meet program objectives and deadlines.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Conducted regular program evaluations, identifying areas for improvement and implementing changes.
- Coordinated training sessions for staff members.
- Implemented and evaluated staff, volunteer or training programs.
- Adapted programs in response to participant feedback and changing needs.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Oversaw the development and distribution of program materials, ensuring quality and accuracy.
- Developed strategies for improving program efficiency and effectiveness.
- Reviewed data reports related to program outcomes and objectives.
- Collaborated with other departments within the organization to ensure successful project completion.
- Monitored budget expenditures in order to maintain fiscal responsibility.
- Facilitated team meetings to discuss progress on projects and initiatives.
- Assessed and identified service delivery challenges and opportunities within local area.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Managed day-to-day residential services, met individual transportation needs and maintained safe and high-quality home environments.
- Directed activities of professional and technical staff members and volunteers.
- Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
- Ensured compliance with all applicable laws, regulations, standards and codes of practice.
- Provided leadership, guidance and supervision to staff members.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Prepared and maintained budgets, personnel records or training manuals.
- Resolved conflicts between staff members in a professional manner.
- Delegated tasks to staff and volunteers during organized events.
- Implemented quality assurance processes designed to improve service delivery.
- Prepared periodic reports, financial statements and records on program activities for management.
- Coached staff members on how best to use available resources effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Monache HS
Porterville, CA05-1975
Skills
- Vehicle inspection
- Route planning
- Cargo handling
- Regulatory compliance
- Record keeping
- Safety management
Affiliations
I am just a simple down to earth guy who loves my Sunday football, working in the yard, spending time with my wife and our 4 dogs and working on my classic corvette.
Accomplishments
I have received multiple safety awards while currently being employed by Walmart.
Certification
More than willing to obtain any certification/license's and/or re-certify myself with any given credentials in order to meet the Walmart standards that uphold the Walmart way.
Languages
Spanish
Limited
English
Full Professional
References
References available upon request.
Timeline
Truck Driver
Walmart
04.2021 - Current
Truck Driver/Dispatch Supervisor
Rogue Enviromental Recovery
04.2020 - 04.2021
Program Supervisor III
TDC
11.2017 - 04.2020
High School Diploma -
Monache HS