Matthew Craig
Lynchburg,VA
Summary
Experienced professional with a demonstrated history of working in the customer service and higher education industry. Proven to be dependable and trustworthy in de-escalating high pressure situations through clear and strong communication. Looking to use the knowledge I've gathered from my education to grow and develop my counseling skills.
Overview
11
11
years of professional experience
Work History
Registrar Counselor
Liberty University
03.2020 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Spoke to guests with a personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing emails while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Worked with a team to provide helpful recommendations and improvements.
Resident Assistant
Liberty University
08.2017 - 06.2019
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed over 30 students and kept detailed records of residence hall activities.
- Served on a leadership team with other people in the same position.
Retail Worker
Polo Ralph Lauren Factory Outlet
08.2013 - 07.2015
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg12.2025
Bachelor of Arts - Biblical Studies
Liberty University
Lynchburg, VA07.2019
Skills
- Strong and clear communication
- Good teamwork
- Clear and objective goal-setting
- Flexibility
- Emotional and mental endurance
Timeline
Registrar Counselor
Liberty University
03.2020 - Current
Resident Assistant
Liberty University
08.2017 - 06.2019
Retail Worker
Polo Ralph Lauren Factory Outlet
08.2013 - 07.2015
Master of Arts - Clinical Mental Health Counseling
Liberty University
Bachelor of Arts - Biblical Studies
Liberty University