Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
PROFESSIONAL ACCOMPLISHMENTS
Work Availability
COMPLIANCE
Work Preference
Quote
Software
Interests
Timeline
Hi, I’m

Matthew Crawford LNHA

Sutton,WV

Summary

Licensed Nursing Home Administrator who is a results-driven professional with extensive experience in program management and coordination. Over 20 years in healthcare administration and education. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.

Overview

21
years of professional experience

Work History

ResCare Residential Services

Program Coordinator
09.2025 - Current

Job overview

  • Monitored financial reports and implemented corrective action as required.
  • Guided and directed department heads who are direct reports.
  • Promoted and represented the organization in the community to ensure favorable public relations.
  • Created an environment where employees were highly engaged, abided by the core values of the company, and were focused on providing the highest level of care and compassion to patients/residents.
  • Complied with regulatory and policy compliance within the nursing center.
  • Coordinated daily administrative tasks to enhance operational efficiency.
  • Managed scheduling and logistics for team meetings and events.
  • Assisted in maintaining accurate records and documentation systems.
  • Streamlined communication processes between departments to improve collaboration.
  • Supported budgeting and financial tracking for departmental projects.
  • Implemented office procedures that increased workflow effectiveness.
  • Conducted regular audits of administrative functions to ensure compliance with policies.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Cultivated positive relationships with vendors to deliver a timely and cost-effective supply of services and materials.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Assisted in maintaining accurate electronic records and case management systems.
  • Coordinated program schedules, ensuring timely delivery of services and resources.
  • Developed training materials for staff, enhancing their understanding of operational procedures.
  • Analyzed program data to identify trends, driving informed decision-making for future initiatives.
  • Managed budgets and resource allocation effectively to support program goals and objectives.
  • Trained new staff on best practices, fostering a knowledgeable team environment and reducing onboarding time.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Monitored program compliance with regulatory standards, maintaining quality assurance protocols.
  • Facilitated communication between stakeholders to streamline project execution and resolve issues.
  • Managed budgets and resources for the successful execution of multiple programs simultaneously.
  • Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
  • Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
  • Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
  • Conducted thorough needs assessments to identify community requirements, shaping future program development.
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.

Communicare

Administrator
06.2025 - 09.2025

Job overview

  • Monitored nursing center financial reports and implemented corrective action as required.
  • Guided and directed the nursing center department heads who are direct reports.
  • Promoted and represented the nursing center in the community to ensure favorable public relations.
  • Created an environment where employees were highly engaged, abided by the core values of the company, and were focused on providing the highest level of care and compassion to patients/residents.
  • Complied with regulatory and policy compliance within the nursing center.
  • Coordinated daily administrative tasks to enhance operational efficiency.
  • Managed scheduling and logistics for team meetings and events.
  • Assisted in maintaining accurate records and documentation systems.
  • Streamlined communication processes between departments to improve collaboration.
  • Supported budgeting and financial tracking for departmental projects.
  • Implemented office procedures that increased workflow effectiveness.
  • Conducted regular audits of administrative functions to ensure compliance with policies.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Cultivated positive relationships with vendors to deliver a timely and cost-effective supply of services and materials.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Assisted in maintaining accurate electronic records and case management systems.

CommuniCare

AIT
04.2025 - 06.2025

Job overview

  • Monitored nursing center financial reports and implemented corrective action as required.
  • Guided and directed the nursing center department heads who are direct reports.
  • Promoted and represented the nursing center in the community to ensure favorable public relations.
  • Created an environment where employees were highly engaged, abided by the core values of the company, and were focused on providing the highest level of care and compassion to patients/residents.
  • Complied with regulatory and policy compliance within the nursing center.
  • Coordinated daily administrative tasks to enhance operational efficiency.
  • Managed scheduling and logistics for team meetings and events.
  • Assisted in maintaining accurate records and documentation systems.
  • Streamlined communication processes between departments to improve collaboration.
  • Supported budgeting and financial tracking for departmental projects.
  • Implemented office procedures that increased workflow effectiveness.
  • Conducted regular audits of administrative functions to ensure compliance with policies.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Cultivated positive relationships with vendors to deliver a timely and cost-effective supply of services and materials.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Assisted in maintaining accurate electronic records and case management systems.

ResCare

Residential Manager
04.2024 - 03.2025

Job overview

  • Provided direct supervision of the group home serving adults with developmental disabilities and other complex needs.
  • Monitored and ensured the delivery of all services outlined in the Individual Support Plan to promote optimum habilitation, health care, and behavior supports as needed.
  • Abided by and demonstrated the company's Mission, Vision, and Values through both behavior and job performance on a day-to-day basis.
  • Ensured that the group home met cleanliness and physical safety standards in accordance with State licensing and company operational standards.
  • Reviewed staff time keeping daily, including approval of all time and attendance for direct support professionals.
  • Conducted staff counseling and corrective action, including work improvement plans and follow-up.
  • Served as a positive role model and supported the development of staff.
  • Implemented and oversaw the provision of services to the person served to promote their physical, social, and psychological well-being.
  • Completed Site Inspections.
  • Attended physician appointments and completed documentation regarding health/wellness per licensing and company standards.
  • Prepared for and participated in internal and external audits, including annual licensing inspections.
  • Monitored and ensured staff completion of all documentation.
  • Supervised staff interactions with all stakeholders.
  • Conducted timely performance reviews of employees.
  • Maintained a work environment that supported dignity and fair treatment of staff.
  • Participated in all hiring and termination decisions.
  • Oversaw staff training and on-site orientation and maintained staff training records.
  • Ensured applicable Occupational Safety and Health Administration compliance standards were met.
  • Implemented systems for the disposal, collection, and storage of medical waste.
  • Ensured that each person served has an activity schedule developed and implemented.
  • Observed the implementation of client rights and coached staff on choice issues such as possessions, use of money, and church preferences
  • Responded to emergencies.
  • Participated as needed with internal investigations.
  • Ensured timely submission of trust fund requests, receipts, and related financial documentation
  • Monitored service site expenses, maintained receipts for costs, and ensured that purchases were made according to regulatory and company standards.

W.V. State

Child Protective Investigator
10.2021 - 11.2022

Job overview

  • Social Services, Child Protective Services
  • Conducted thorough investigations of child abuse and neglect reports to ensure child safety.
  • Collaborated with law enforcement and social services to coordinate effective intervention strategies.
  • Evaluated family dynamics and provided recommendations for support services based on assessments.
  • Documented case findings meticulously, ensuring compliance with legal standards and agency policies.
  • Developed safety plans in collaboration with families, promoting stability and well-being for children.
  • Facilitated communication between families, service providers, and stakeholders to enhance resource access.
  • Participated in multidisciplinary team meetings to discuss case progress and develop strategic interventions.
  • Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
  • Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
  • Documented all relevant information by filling out forms and completing case reports.
  • Devised and implemented safety plans for children suspected as victims of abuse or neglect.
  • Remained objective in handling each case, especially when children and families were in high-stress situations.
  • Utilized strong interviewing skills to gather critical information from children, parents, educators, medical professionals, and law enforcement personnel.
  • Ensured compliance with state regulations regarding timelines for investigations, documentation, and reporting requirements.
  • Identified patterns of abuse/neglect during investigations by reviewing case histories and drawing connections between past incidents and current concerns.
  • Promoted positive outcomes for children by addressing barriers to reunification with their families.
  • Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
  • Assessed the need for legal intervention, making recommendations to supervisors and collaborating with legal teams to ensure child''s safety and wellbeing.
  • Developed culturally sensitive approaches when working with diverse populations in order to understand family dynamics and values better.
  • Managed high caseloads efficiently, prioritizing tasks based on urgency and level of risk to the child.
  • Facilitated successful reunification through supportive case management and follow-up monitoring.
  • Maintained confidentiality while communicating with various stakeholders involved in child protective cases.
  • Provided expert testimony in court hearings, contributing to informed decisions on child welfare matters.

Education

Liberty University

DBA from Business & Healthcare Administration
12-2027

University Overview

  • Currently Enrolled 27/60 Credits Complete
  • GPA: 3.93
  • Dean's List


Liberty University
Lynchburg, VA

M.B.A. from Healthcare Management
01.2022

University Overview

GPA: 3.88

Bluefield State College
Bluefield, WV

B.S. from Health Services Management
01.2020

University Overview

Southwest Virginia Community College
Richlands, VA

A.S. from Emergency Medical Service Technology
09-2018

University Overview

Skills

  • Client relations emphasis

  • Process optimization expertise

  • Healthcare leadership

  • Performance improvement

  • Budgeting expertise

  • Resident care

  • Teamwork and collaboration

  • Attention to detail

  • Critical thinking

  • Strategic planning

  • Risk mitigation

Accomplishments

Accomplishments
  • Maintained zero site life safety surveys.
  • Conceptualized and developed multiple training centers for emergency professionals.
  • Supervised a team of 60-plus staff members.
  • Documented and resolved funds mismanagement, which led to the reopening of a non-profit organization that went from being in the red to the black within 16 months.
  • Achieved higher education compliance by introducing a proprietary Excel program to track and manage education tasks.

Certification

  • LNHA WV 1356
  • Fire Fighter 1 & 2 active for 10 years
  • First Aid/CPR instructor
  • Hazmat Operations

PROFESSIONAL ACCOMPLISHMENTS

PROFESSIONAL ACCOMPLISHMENTS
  • Assisted in re-opening a non-profit. The organization was in debt of over $50,000. Today, they are operating with over $250,000 in the black.
  • I have overseen the development of education tracking software.
  • I have negotiated large contracts while doubling the organization's profit.
  • I have trained many healthcare professionals and provided continuing education to others.
Availability
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COMPLIANCE

COMPLIANCE
  • Conduct monthly quality assurance reviews for > 35% of all runs transported.
  • Provide one-on-one quality reviews with employees. 15 years
  • Ensure all appropriate documentation standards are being met consistently within the organization. 15 years
  • Oversee all DEA information. 4 years
  • Maintained financial records. 10 years

Work Preference

Work Type

Full TimeContract Work

Location Preference

HybridRemoteOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementPersonal development programs

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Software

Microsoft

Interests

SCUBA

Outdoors

Fishing

Family

Friends

Timeline

Program Coordinator
ResCare Residential Services
09.2025 - Current
Administrator
Communicare
06.2025 - 09.2025
AIT
CommuniCare
04.2025 - 06.2025
Residential Manager
ResCare
04.2024 - 03.2025
Child Protective Investigator
W.V. State
10.2021 - 11.2022
Liberty University
DBA from Business & Healthcare Administration
Liberty University
M.B.A. from Healthcare Management
Bluefield State College
B.S. from Health Services Management
Southwest Virginia Community College
A.S. from Emergency Medical Service Technology

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