Matthew Cruz
Kennewick,WA
Summary
Dynamic Individual with a strong background in customer service and inventory management. Proven ability to coordinate successful promotional events while keeping a welcoming environment. Demonstrates above and beyond communication and teamwork skills and contributing to enhanced operational efficiency. Experienced in cash register operations and customer engagement, consistently exceeding guest expectations to drive customer loyalty.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Crew Member
McDonald's
Kennewick, Washington
08.2025 - Current
- Provided friendly customer service during peak meal periods, ensuring positive dining experiences for customers.
- Assisted team members in efficiently fulfilling customer orders.
- Handled cash register transactions with accuracy and speed.
- Operated kitchen equipment to ensure safe food preparation.
- Maintained cleanliness and organization in dining and kitchen areas.
- Worked closely with coworkers to improve team communication and service delivery. to enhance overall service quality during shifts.
School Store Manager
Kamiakin High School
Kennewick, Washington
09.2024 - 04.2025
- Managed daily store operations and inventory for school merchandise.
- Coordinated promotional events that enhanced student engagement and boosted sales.
- Supervised student volunteers and trained them in retail procedures.
- Processed cash transactions and upheld accurate financial records for accountability.
- Created marketing materials that effectively showcased store products and events.
- Ensured a clean and welcoming store environment for customers and staff.
- Maintained a clean, organized store environment by regularly stocking shelves, cleaning surfaces, and organizing displays.
Education
High School Diploma -
Kamiakin High School
Kennewick, WA05-2027
Skills
- Customer service and support
- Cash handling
- Retail management
- Promotional strategies
- Stock organization
- Team collaboration
- Customer engagement
- Communication skills
Certification
- Food Handlers Card
Timeline
Crew Member
McDonald's
08.2025 - Current
School Store Manager
Kamiakin High School
09.2024 - 04.2025
High School Diploma -
Kamiakin High School