Matthew Culligan
Chicago,IL
Summary
Driven professional with a proven track record in customer service, skilled in storytelling through editing and data visualization. Experienced in fostering positive guest experiences, upselling, and managing high-pressure environments. Eager to leverage skills in Microsoft Excel and video editing to excel in the next career opportunity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Glenn's Cafe
06.2024 - 10.2025
- Promoted within 3 months to event server for the hotel on property; Delivered exceptional guest experiences by demonstrating in-depth menu knowledge, leading to consistent positive feedback from customers and managers.
- Frequent winner of upselling competitions for wine and filets, recognized by my managers and peers; Provided room service to the attached hotel.
- Repeatedly invited back even after graduation to assist during Homecoming and Game days due to consistent performance and strong reliability.
Server
Pastaria
05.2023 - 05.2024
- Promoted to Private dining room server in first month serving VIP guests with high expectations; fostering a refined dining atmosphere that aligned with the restaurant's reputation, including high end wine service, enhanced dining experience.
Server
T.J.'s Wings
06.2020 - 05.2023
- Promoted to closer in this high pressure bar/restaurant; after only 4 months, responsible for closing/opening, maintained compliance with safety guidelines.
- Repeatedly requested back over 3.5 years during college because of my self management, attentive service, hosting, and multitasking.
Lead Caddy
Westwood Country Club
05.2018 - 03.2020
- Recognized for achievement at annual Caddy banquet; Lead Caddy after 3 months.
Education
Bachelor of Arts - Video Production
University of Missouri
MO05.2025
Skills
- Microsoft Excel and data visualization
- Creative writing
- Video editing
- Hospitality service expertise
- Customer service
- Social Media
- Cash handling
- Guest engagement
Certification
- Microsoft Excel, Coursera, 2025-10
- Adobe Premiere Pro, Multiple years of experience, understanding of quick keys and commands; Able to tell a story narratively through editing, understanding pace, and timing of cuts.
Timeline
Server
Glenn's Cafe
06.2024 - 10.2025
Server
Pastaria
05.2023 - 05.2024
Server
T.J.'s Wings
06.2020 - 05.2023
Lead Caddy
Westwood Country Club
05.2018 - 03.2020
Bachelor of Arts - Video Production
University of Missouri
Links
LinkedIn: www.linkedin.com/in/matthew-culligan9
Website: matthewculligan.com