Summary
Overview
Work History
Education
Skills
Certification
Timeline
Links
Generic

Matthew Culligan

Chicago,IL

Summary

Driven professional with a proven track record in customer service, skilled in storytelling through editing and data visualization. Experienced in fostering positive guest experiences, upselling, and managing high-pressure environments. Eager to leverage skills in Microsoft Excel and video editing to excel in the next career opportunity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Glenn's Cafe
06.2024 - 10.2025
  • Promoted within 3 months to event server for the hotel on property; Delivered exceptional guest experiences by demonstrating in-depth menu knowledge, leading to consistent positive feedback from customers and managers.
  • Frequent winner of upselling competitions for wine and filets, recognized by my managers and peers; Provided room service to the attached hotel.
  • Repeatedly invited back even after graduation to assist during Homecoming and Game days due to consistent performance and strong reliability.

Server

Pastaria
05.2023 - 05.2024
  • Promoted to Private dining room server in first month serving VIP guests with high expectations; fostering a refined dining atmosphere that aligned with the restaurant's reputation, including high end wine service, enhanced dining experience.

Server

T.J.'s Wings
06.2020 - 05.2023
  • Promoted to closer in this high pressure bar/restaurant; after only 4 months, responsible for closing/opening, maintained compliance with safety guidelines.
  • Repeatedly requested back over 3.5 years during college because of my self management, attentive service, hosting, and multitasking.

Lead Caddy

Westwood Country Club
05.2018 - 03.2020
  • Recognized for achievement at annual Caddy banquet; Lead Caddy after 3 months.

Education

Bachelor of Arts - Video Production

University of Missouri
MO
05.2025

Skills

  • Microsoft Excel and data visualization
  • Creative writing
  • Video editing
  • Hospitality service expertise
  • Customer service
  • Social Media
  • Cash handling
  • Guest engagement

Certification

  • Microsoft Excel, Coursera, 2025-10
  • Adobe Premiere Pro, Multiple years of experience, understanding of quick keys and commands; Able to tell a story narratively through editing, understanding pace, and timing of cuts.

Timeline

Server

Glenn's Cafe
06.2024 - 10.2025

Server

Pastaria
05.2023 - 05.2024

Server

T.J.'s Wings
06.2020 - 05.2023

Lead Caddy

Westwood Country Club
05.2018 - 03.2020

Bachelor of Arts - Video Production

University of Missouri

Links

LinkedIn: www.linkedin.com/in/matthew-culligan9

Website: matthewculligan.com