Matthew Dahl
Content Creator / Brand Strategist / Retail Operations
Blaine,MN
Summary
Dynamic professional with a proven track record at Apple and Target; excelling in operations and customer service. Skilled in inventory management and fostering team accountability - I consistently enhanced workflow efficiency, while my expertise in training and communication has driven significant improvements in team performance and customer satisfaction, ensuring a positive experience for all.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Axe Throwing Coach
Smash Park
11.2023 - Current
- Facilitated group lessons for beginners, introducing foundational techniques while fostering a welcoming atmosphere for newcomers to the sport.
- Enforced safety protocols during all activities, minimizing risk of injury among participants.
- Provided support for corporate team building events, enhancing communication and teamwork skills among attendees.
- Offered one-on-one coaching sessions for advanced throwers seeking specialized instruction to further refine their skills.
- Managed inventory of equipment, ensuring proper maintenance and availability for all guests and league members.
Operations Specialist
Apple
04.2020 - 11.2023
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained sufficient inventory levels to meet customer demands at all times.
Assistant Manager
Red Wing Shoes
04.2019 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Team Lead / Sales Representative
MarketSource
10.2016 - 03.2019
- Assisted in staff training efforts by sharing expertise in sales techniques, product knowledge, and customer service standards.
- Boosted customer satisfaction by providing knowledgeable assistance and recommending suitable cellular products.
- Achieved sales targets consistently by utilizing effective upselling techniques and product bundling strategies.
- Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
Education
High School Diploma -
Northwest Passage
Coon Rapids, MN 05.2001 -
Skills
Customer Service
Retail Operations
Cash Handling & Deposits
Payment Processing & Returns
Cash Register & POS Systems
Time Management
Inventory Management
Written & Verbal Communication
Product Knowledge
Emergency Response
Document Management
Social Media Management
Advertising & Promotion
Market Research & Strategy
Graphic Design & Videography
Certification
CPR & AED
Timeline
CPR & AED
10-2024
Axe Throwing Coach
Smash Park
11.2023 - Current
Operations Specialist
Apple
04.2020 - 11.2023
Assistant Manager
Red Wing Shoes
04.2019 - 04.2020
Team Lead / Sales Representative
MarketSource
10.2016 - 03.2019
High School Diploma -
Northwest Passage
05.2001 -