Matthew Daniels
Canal Winchester,OH
Summary
Dynamic banking professional with extensive experience at PNC Bank, excelling in team leadership and strategic planning. Proven track record of enhancing customer satisfaction and operational efficiency, while driving business development initiatives. Adept at coaching teams and implementing process improvements, resulting in significant performance gains and strengthened client relationships.
Overview
5
5
years of professional experience
Work History
Vp Branch and Business Center Manager
PNC Bank
2025.03 - Current
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Managed team performance, providing coaching and support to enhance skills and productivity.
- Developed and implemented strategies to improve customer service and satisfaction levels.
- Analyzed branch performance metrics to identify areas for operational improvement.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Branch Manager
PNC Bank
2023.01 - 2025.03
- Collaborated with cross-functional teams to streamline processes and enhance efficiency.
- Led initiatives to increase community engagement, fostering strong relationships with local organizations.
- Facilitated training sessions for staff on new systems and best practices in customer engagement.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Assistant Branch Manager
PNC Bank
2021.02 - 2023.03
- Supervised daily branch operations, ensuring compliance with policies and procedures.
- Assisted in training new staff on customer service protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency and customer satisfaction.
- Monitored sales performance, identifying trends and opportunities for growth within the branch.
- Coordinated team meetings to discuss goals, performance metrics, and service enhancements.
- Managed scheduling for branch employees to ensure adequate coverage during peak hours.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Education
High School Diploma -
Pickerington High School Central
Pickerington, OHSkills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
- Complex Problem-solving
- Client relationship building
- Strategic planning
- Business development
- Results-driven
Timeline
Vp Branch and Business Center Manager
PNC Bank
2025.03 - Current
Branch Manager
PNC Bank
2023.01 - 2025.03
Assistant Branch Manager
PNC Bank
2021.02 - 2023.03
High School Diploma -
Pickerington High School Central