Matthew Davis
Fort Myers,United States
Summary
Previous expert technician at Germain Toyota of Naples, former certified technician with certification in hybrid safety power downs at Mercedes-Benz of Naples. Diagnosing and repairing client vehicles, and performing services are some of the main responsibilities with face to face client services in the field as a Roadside Technician for Mercedes-Benz of Naples as well. Fix it right the first time! Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
Work History
Operations Manager
Steak n Shake
06.2021 - Current
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Technician
Carlink
12.2023 - 03.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Reduced vehicle downtime for clients by efficiently diagnosing and repairing various automotive issues.
- Improved vehicle reliability by performing thorough maintenance checks and addressing issues promptly.
- Conducted in-depth diagnostics using advanced equipment, accurately identifying issues for effective repairs.
Technician
Dealers Choice Complete Car Care Center
02.2023 - 02.2024
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed safety inspections.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Certified Technician & Roadside Assistance
MERCEDES-BENZ OF NAPLES
01.2019 - 01.2023
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Provided roadside assistance for stranded motorists, exhibiting excellent problem-solving skills.
- Assisted stranded motorists by offering prompt roadside assistance, such as jump starts or tire changes, when needed.
Expert Service Technician
Germain Toyota of Naples
06.2013 - 12.2018
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Associate
Sears
02.2008 - 02.2010
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Associate
OfficeMax
06.2005 - 01.2008
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Addressed customer concerns promptly, resolving issues professionally to maintain client satisfaction.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
Education
AA, General Studies -
Florida SouthWestern State College
Naples, FL01.2026
Automotive Tech And High Performance Powertrains -
WyoTech
Blairsville, PA United States01.2012
Skills
- Professional Services Industries
- Computer Competency
- Automotive Repair
- Problem-Solving
- Operations Management
- Employee Motivation
- Operations Oversight
- Client Relationships
- Team Leadership
- Staff Management
- Electrical understanding
- Soldering skills
Timeline
Technician
Carlink
12.2023 - 03.2024
Technician
Dealers Choice Complete Car Care Center
02.2023 - 02.2024
Operations Manager
Steak n Shake
06.2021 - Current
Certified Technician & Roadside Assistance
MERCEDES-BENZ OF NAPLES
01.2019 - 01.2023
Expert Service Technician
Germain Toyota of Naples
06.2013 - 12.2018
Associate
Sears
02.2008 - 02.2010
Associate
OfficeMax
06.2005 - 01.2008
AA, General Studies -
Florida SouthWestern State College
Automotive Tech And High Performance Powertrains -
WyoTech