Matthew Davis
Durham,NC
Summary
Dedicated professional committed to delivering high-quality results while fostering a culture of continuous learning and growth. Emphasizes professionalism in all interactions, contributing to a positive and productive work environment. Eager to leverage skills and knowledge to drive organizational success and support team development. Passionate about embracing new challenges that enhance personal and professional development.
Overview
9
9
years of professional experience
Work History
Accounting Manager
Atma Hotel Group
Durham, NC
02.2026 - Current
- Led financial reporting and analysis to support strategic decision-making for operational improvements.
- Streamlined budgeting processes, enhancing accuracy and reducing turnaround time for financial reviews.
- Mentored the accounting team, fostering professional development and ensuring compliance with regulatory standards.
- Implemented advanced accounting software solutions to improve efficiency in financial operations.
- Assisted with billing for all the various properties to ensure billing is being done correctly and on time.
Front Office Manager
Atma Hotel Group
Chapel Hill, NC
11.2025 - 01.2026
- Supervised front office operations, enhancing guest satisfaction through effective service management.
- Trained and mentored staff on customer service protocols and hotel systems, improving team performance.
- Implemented new check-in/check-out procedures, streamlining workflow and reducing wait times for guests.
- Managed scheduling and staffing needs, ensuring optimal coverage during peak operational hours.
Accounting Admin/Front Desk Agent
Holiday Inn Charlotte Airport
Charlotte
06.2024 - 11.2025
- I manage the billing processes for all the contracted clients and daily reservations for the hotel. I was given a unique schedule to work both admin and front desk whereas I do two days for front desk and three days for admin. I assist with coaching new staff on the front desk procedure and cover any given shift if someone should be absent including night audit.
Housekeeping Inspector
Wilderness at the Smokies
01.2024 - 06.2024
- Core responsibility was to oversee and coordinate the housekeeping staff to ensure cleanliness, safety and time management while ensuring rooms are properly inspected to rent/sell.
Night Shift Supervisor
Walmart Sevierville TN
Sevierville, TN
08.2023 - 12.2023
- Lead and completed overnight stocking processes, managed manpower, ensured accuracy of inventory while also ensuring back office met the standard of the client.
Part time Assistant Manager
Sagility Healthcare BPO (Cigna)
11.2021 - 12.2021
- I was assigned to a pilot team to reinforce improvements and consistent performance. Relayed updates on individual agents directly to clients and performed paired coaching with both local and international agents to share best practices.
Team Leader
Sagility Healthcare BPO (Cigna)
07.2017 - 11.2021
- I coached and developed advocates on how to deliver an exceptional service and to ensure that they consistently performed well. I assisted with payroll and ensured that the team abide to the company's policy.
Education
High School -
Glengoffe High School
01-2015
Skills
- Problem Solving
- Leadership
- Time Management
- Communication
- Adaptability
- Customer Service
- Reasonability
Accomplishments
- Top Team Lead Sagility Healthcare BPO
- Employee of the Month for Wilderness at Smokies
- Employee of the month for Holiday Inn
LANGUAGES
English
Full Professional Proficiency
Interests
Reading, Fashion, Music, Communicating
Timeline
Accounting Manager
Atma Hotel Group
02.2026 - Current
Front Office Manager
Atma Hotel Group
11.2025 - 01.2026
Accounting Admin/Front Desk Agent
Holiday Inn Charlotte Airport
06.2024 - 11.2025
Housekeeping Inspector
Wilderness at the Smokies
01.2024 - 06.2024
Night Shift Supervisor
Walmart Sevierville TN
08.2023 - 12.2023
Part time Assistant Manager
Sagility Healthcare BPO (Cigna)
11.2021 - 12.2021
Team Leader
Sagility Healthcare BPO (Cigna)
07.2017 - 11.2021
High School -
Glengoffe High School