Matthew Debartolo

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
• Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans
• Developed strong customer relationships by delivering exceptional service and personalized attention.
• Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
• Elevated team performance with motivational approach and excellent training abilities.
• Achieved sales targets consistently by motivating team members and creating a positive work environment.
• Performed cash, card, and check transactions to complete customer purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.

-Guided visitors through inquiries in-person and telephonically.

-Supervised handling of guest account information and records.

-Developed innovative solutions to address guest needs.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.