Matthew DeLane
Trinity,NC
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Lead Sales
Rock Solid Construction
01.2024 - Current
- Run 15-20 leads a week and get quotes out within 24 hours.
- Collaborated with operations and management team to prepare and lead sales presentations.
- Trained new hires on best practices for achieving success in the role of Lead Sales Specialist.
- Lead sales team in achieving quarterly goals by providing coaching, training, and support as required.
- Continuously expanded personal knowledge of industry trends and technologies to maintain expert-level understanding in my role as Lead Sales Engineer.
- Collaborated with sales team to generate new leads and move existing pipeline.
- Analyzed sales data to identify performance trends and areas for improvement, leading to targeted sales strategies.
- Participated in the development of successful marketing campaigns, leading to increased brand awareness and sales growth.
- Implemented data-driven strategies to improve lead generation, conversion rates, and overall sales performance.
- Assisted customers with product selection based on their specific needs and preferences, leading to increased sales revenue for the company.
Store Manager
Tint World
08.2023 - 12.2023
- Sales of all Automotive accessories
- Completed Installs including 12-volt accessories and after market Automotive restyling products
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Advertising
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Installation Manager
Dana Safety Supply
04.2021 - 08.2023
- Ordered Supplies
- Hired employees
- Managed Installers
- Completed Installations of all 12-volt and safety equipment in police and first responder vehicles
- Customer Service
- Checked customers in/out
- Scheduled Installations
- Emergency Vehicle Technician Certified
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Provided ongoing training for technicians, ensuring up-to-date knowledge on industry best practices and technical skills.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained detailed records of completed installations for future reference or troubleshooting needs as well as warranty purposes.
- Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
Store Manager
Tint World
02.2019 - 04.2021
- Sales of all Automotive accessories
- Completed Installs including 12-volt accessories and after-market automotive restyling products
- Advertising
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Lead Installer
Video Nav
06.2013 - 02.2019
- Completed 12-Volt Installations
- Demonstrated Installs to Customers
- Completed Mobile Installations
- Completed Leather Interior Installations
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Streamlined installation processes for increased productivity and faster project completion.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
Mobile Installer
Wireless Communications
01.2005 - 06.2013
- Installed all 12-volt and safety equipment in police and first responder vehicles
- Customer service
- Streamlined the installation process for improved speed and accuracy, reducing customer wait times.
- Supported customers in navigating device warranty claims and replacement procedures, ensuring a smooth and hassle-free resolution.
- Maximized productivity by effectively managing multiple installations simultaneously without sacrificing quality or attention to detail.
- Mastered various mobile platforms and operating systems to provide expert assistance in device setup.
- Enhanced customer satisfaction by efficiently installing and configuring mobile devices and accessories.
- Implemented time-saving strategies that led to increased efficiency in completing installations within tight deadlines.
- Continuously sought opportunities for professional development by attending relevant workshops, trainings, and certification courses to maintain expertise in the rapidly evolving mobile technology landscape.
- Conducted comprehensive diagnostic assessments of mobile devices to identify issues prior to installation, ensuring an optimal user experience upon completion.
- Improved inventory management processes so necessary equipment was readily available for each project.
- Maintained a clean workspace during each install project, demonstrating professionalism while minimizing potential hazards.
- Established lasting relationships with clients by delivering exceptional service during every interaction.
Military Service
USMC
05.1999 - 05.2005
- Honorable Discharge
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Computer Programming
Randolph County Community College
Jamestown, NCSkills
- Salesforce Architecture
- Sales Team Development
- Sales and Cross-Selling
- Sales skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Attention to Detail
Military Service
USMC, 05/01/99, 05/01/05, Honorable Discharge
References
Upon Request
Timeline
Lead Sales
Rock Solid Construction
01.2024 - Current
Store Manager
Tint World
08.2023 - 12.2023
Installation Manager
Dana Safety Supply
04.2021 - 08.2023
Store Manager
Tint World
02.2019 - 04.2021
Lead Installer
Video Nav
06.2013 - 02.2019
Mobile Installer
Wireless Communications
01.2005 - 06.2013
Military Service
USMC
05.1999 - 05.2005
No Degree - Computer Programming
Randolph County Community College
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