Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
Work History
Program Manager, IT Supply Chain
World Wide Technology
St Louis
11.2019 - Current
Actively manages $100M in annual spend maintaining healthy NC/GP ratio per project
Drove 40% reduction in cycle time with operational teams
Drive best change management practice with client and internal operational groups on complex bill of materials
Monitor and control the day-to-day operational impacts to the program P&L to drive strong financial performance, including indirect sourcing initiatives and production forecasting
Schedule on-site and off-site LaaS and PS activity, including data center refreshes, networking engagements, and hardware refreshes
Review statement of work with WWT legal to drive alignment with company policy while meeting customer needs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
Participated in pilot tests and revised programs based on feedback and results.
Coached team members on professional development opportunities, contributing to improved overall performance.
Delivered high-quality results by setting performance metrics and monitoring progress against targets.
Order Manager, IT Supply Chain
World Wide Technology
St Louis
04.2013 - 11.2019
Provided general order management to include order entry, on time promise metrics, backlog management, and coordination of material shipments to fortune 100 companies
Tracked on-time delivery data, managed order expediting requests, and provide order status reports to customers
Identified and mitigated project risks related to spend, delays, and performance
Partnered with IT leadership to improve internal processes related to logistics, planning, and procurement.
Developed process improvements to decrease manual effort and increase productivity of peers
Education
Bachelor’s Degree - Marketing
University of Missouri-Lincoln
Jefferson City, MO
12.2012
Skills
Certified Project Management Professional
Process Improvement
Financial Reporting
Supplier Relations
Order Operations
Executive Communication
Vendor Relationship Management
Supply Chain Management
Operations Management
Leadership Experience
Student Athlete, Lewis & Clark Community College, 08/2008, 05/2010, Balanced full-time academic course load with 20+ hours per week of athletic commitment, Performed as co-captain between coaches and players – communicating important messaging, Developed effective communication, time management, organizational, and leadership skills
References
Nick Collico, Manager, Supply Chain Procurement, 314-565-0176
Holly Stanfield, Director, IT Vendor Management, 636-795-3710