Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Matthew Souza

Matthew Souza

Elizabeth,NJ

Summary

HVAC Assistant and Customer Service Representative with hands-on experience in assisting installation services and fostering clear communication with clients. I am dedicated to delivering exceptional customer support through effective communication and teamwork. Demonstrated ability to bridge language barriers, ensuring clients fully understand the services provided. Committed to enhancing customer satisfaction and contributing positively to team dynamics in a fast-paced environment. Excited to leverage skills in a Customer Service Representative role, driving successful interactions and service excellence.

Overview

1
1
Certification

Work History

HVAC Assistant/Customer Service Representative

Jireh Services LLC
04.2024 - 10.2024

Assisted with the installation of HVAC units and other similar or related services such as plumbing and physical labor. As well as assisting with interpreting in portuguese from english in order to help clients understand the services they may be receiving. This included both in person and over the phone, exponetially helping the companies influence grow.

Education

Frank J. Cicarell Academy
Elizabeth, NJ
06.2024

Skills

  • Communication skills
  • Interpretation
  • Teamwork
  • Computer Skills
  • Bilingual
  • Microsoft Office
  • Ability to Multitask
  • Fast Learner
  • Adaptability
  • HVAC

Certification

Microsoft Excel Certification

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

HVAC Assistant/Customer Service Representative

Jireh Services LLC
04.2024 - 10.2024

Frank J. Cicarell Academy

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Matthew Souza