Summary
Overview
Work History
Education
Skills
Timeline
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Matthew DeMattia

Frisco,Texas

Summary

Dedicated Cashier Assistant brings a customer-first attitude to helping clients safely shop, buy, and transport items to vehicles. Experience cleaning and sanitizing work environments, carts, and baskets to promote customer health and well-being. No-job-too-small approach to helping locate, bag, and carry purchases. Offers an energetic approach to assisting customers and fellow employees. Punctual and honest with a solid background in healthy work environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste.

Overview

2
2
years of professional experience

Work History

Cashier Assistant

Costco
08.2022 - 12.2022
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items and join reward programs.
  • Removed trash, swept and mopped floors for professional appearance.
  • Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Answered questions about store policies and addressed customer concerns.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Retrieved items for customers and verified prices.
  • Helped clients transport large or bulky items into vehicles.
  • Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
  • Increased access to inventory by supporting merchandise stocking and search efforts.

Sales Associate

Sally's Beauty Supply
05.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.

Server

Papadeaux Seafood Kitchen
08.2020 - 03.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.

Education

High School Diploma -

Wakeland High School
Frisco, TX
06.2019

Skills

  • POS Transactions
  • Advising and Coaching
  • Bank Balancing
  • Customer Loyalty

Timeline

Cashier Assistant

Costco
08.2022 - 12.2022

Sales Associate

Sally's Beauty Supply
05.2021 - 12.2021

Server

Papadeaux Seafood Kitchen
08.2020 - 03.2021

High School Diploma -

Wakeland High School

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Matthew DeMattia