Matthew DeShane

• Completed weekly schedules for staff of 25+ employees, establishing a strong culinary team and never hindering daily operations.
• Oversaw cost of goods for back of house, covering more than 9 months of purchasing, waste, and inventories.
• Performed daily duties such as opening and closing the venue, money handling, coding invoices, food/beverage, facility and retail orders, coaching staff, IT support, predicting sales and labor trends.
• Navigated through three venue openings, traveling to different states gaining additional training and knowledge. Conducted over 200+ interviews for all departments in sight of Akron, OH launch date.
• Created performance plans for front of house management and kitchen supervisors. Implemented hourly 1:1's, full department meetings, weekly corporate contact ensuring standards are upheld.
• Dedicated shifts to fabricating a diverse, unexpected culture through staff engagement.

Ace Trainer

• Implemented all guidelines, teaching classes in company culture, safety and technology. Leading shadow shifts and hiring events.

Team Lead

• Created constant flow for associates and guest with presence and knowledge of all situations. Full venue knowledge of each department.
• Directed contact with home office organizing and overseeing Top Golf leagues. Contacting over 400 guests and directing a 25 person staff weekly.
• Scheduled 40+ associates as a weekly duty, crafting schedules that never comprise business and created moral value through work life balance.

• Selected to travel across the state to assist and lead when opening a new store location to maintain current company standards.
• Extreme competence in fast paced, unique and novelty style of service with over 4 years of experience.