Matthew Dessart
Verona
Summary
Dedicated customer care professional with 10+ years of customer service experience and 5 years of medical coding and billing experience. Well-versed in insurance verification, cash reconciliation, and expense report auditing. Excellent interpersonal and communication skills to build rapport and trust with both customers and team members. In a previous position, helped facilitate the transition of the revenue cycle department to use Epic software.
Overview
13
13
years of professional experience
Work History
Field Partner Support
Sub-Zero Group
03.2024 - 01.2025
- Worked with our international distributors answering any questions they had regarding part or product ETAs on their orders, issuing as needed debits and credits to their account. Working with our escalation team in processing a returned or replaced unit. Forwarded other concerns to the appropriate team when needed.
- Daily review of customer reimbursement requests, review for errors and issue final approval.
- Ran weekly, monthly and quarterly reports to ensure no system issues or human error when registering product (ie an international unit was incorrectly labeled with a US/Canada warranty).
- Handled employee purchase program working with the employee to select product and accessories needed, filling out the order form and taking payment once HR approval was issued.
CUSTOMER CARE REPRESENTATIVE
Sub-Zero Group
03.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted field techs and installers with part identification and installation questions.
Patient Financial Services
Exact Sciences Laboratories
06.2021 - 01.2023
- Reviewed denials from insurance companies. Sent appeals and invoices, and submitted adjustments requests.
- Called insurance payers to obtain clarification and/or details on the status of claims.
Travel and Expense Specialist
Exact Sciences Laboratories
12.2019 - 04.2020
- Reviewed and audited employee expenses, utilizing Concur expense and invoice management software.
Senior Revenue Cycle Specialist
Exact Sciences Laboratories
12.2017 - 12.2019
- Posted denials from insurance companies and payments from patients.
- Identified and resolved discrepancies with “unmatched” funds, ensuring they were posted to the appropriate accounts.
- Assisted in transitioning the revenue cycle team from XIFIN software to EPIC medical billing software by piloting and testing workflows in 2019.
Customer Care Associate
Exact Sciences Laboratories
04.2017 - 12.2017
- Fielded calls from patients regarding the company’s Cologuard cancer screening product including general questions, billing inquiries, and insurance verification.
Assistant Manager
Papa Murphy's
02.2017 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Scheduled staff hours and assigned duties to team members.
- Ordered and accepted delivery of supplies. Received and prepared food and drink orders for customers.
Technical Supporter
Telaid Industries
08.2016 - 11.2016
- Answered user inquiries regarding computer software or hardware operations to solve installation issues.
- Conducted systems tests to verify correct operations and detect errors. Conferred with staff, users, and management to establish requirements for new systems and modifications, and developed training materials and procedures based on these requirements.
Customer Care Representative
Alta Resources
05.2016 - 07.2016
- Provided customer service support for Anderson Windows, helping to troubleshoot and diagnose product issues, set up service and installation appointments, and send out parts as needed.
Shift Supervisor
Starbucks
05.2012 - 05.2016
- Supervised shift operations to maintain efficiency and provide excellent customer service.
- Managed anywhere from 2-8 employees, assigned tasks, and ensured that service and quality needs were met.
- Completed store opening and closing procedures and balanced tills.
- Responsible for taking inventory and placing the order for the weekly shipment of product.
Education
High School Diploma -
Reedsville High School
Reedsville, WI05-2010
Skills
- Cash Handling
- Analytical Skills
- Problem Solving
- Communication
- Interpersonal Skills
- Proficient in Microsoft suite, Google suite, NGS Connex, Concur, Availity, Xifin, Infor XA
Timeline
Field Partner Support
Sub-Zero Group
03.2024 - 01.2025
CUSTOMER CARE REPRESENTATIVE
Sub-Zero Group
03.2023 - 03.2024
Patient Financial Services
Exact Sciences Laboratories
06.2021 - 01.2023
Travel and Expense Specialist
Exact Sciences Laboratories
12.2019 - 04.2020
Senior Revenue Cycle Specialist
Exact Sciences Laboratories
12.2017 - 12.2019
Customer Care Associate
Exact Sciences Laboratories
04.2017 - 12.2017
Assistant Manager
Papa Murphy's
02.2017 - 04.2017
Technical Supporter
Telaid Industries
08.2016 - 11.2016
Customer Care Representative
Alta Resources
05.2016 - 07.2016
Shift Supervisor
Starbucks
05.2012 - 05.2016
High School Diploma -
Reedsville High School
Similar Profiles
Connor AlbrentConnor Albrent
Welder/Finisher at Sub-Zero GroupWelder/Finisher at Sub-Zero Group
PIERRE MIRIMOPIERRE MIRIMO
Production Machine Operator at Sub-Zero GroupProduction Machine Operator at Sub-Zero Group
Daniel MadrigalDaniel Madrigal
Material Handler at Sub-Zero GroupMaterial Handler at Sub-Zero Group
Zeynep YapiciZeynep Yapici
Team Member at Whole Food MarketTeam Member at Whole Food Market
Ryan OwensRyan Owens
Head Mechanic at Ten Pin AlleyHead Mechanic at Ten Pin Alley