Matthew Devlin
Andover
Summary
Experienced with configuring and maintaining network systems to ensure optimal performance. Utilizes technical skills to diagnose and resolve network issues efficiently. Strong understanding of network protocols and security measures to safeguard data integrity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Technician I
ISPN
Kansas City, KS
04.2024 - Current
- Provided QoE Technical Support for business, hospitality, state, and domestic Fiber Optic, Cable, DSL, Fixed Wireless, Satellite, LTE, Telephone (VoIP, PBX, Traditional), and Television
- Point-of-Contact for emergency T1 circuit and 811 underground cable issues
- Supported 130+ different Telecommunication Companies/Internet Service Providers across the Continental US, Alaska, and Hawaii
- Troubleshot and Configured countless makes and models of routers, modems, switches, injectors, filters, mesh systems, repeaters, STBs, and ONTs
- Responsible for resolving firewall/security and port blocking and forwarding issues, wireless interference, email ports, servers, and security
- Windows, Android, MacOS, and IOS
- Managed devices using proprietary administration systems such as Calix Cloud/SMX, Cambium cnPilot, Plume Portal, DHCPatriot, NISC, NOC360, SmartRG, Mosaic, UISP, Nomadix, Preseem, SugarGlider, Tarana, Katana, Witbe
- CGNAT, Static IP, Dynamic IP, PPPoE, RADIUS, DOCSIS, TR-069, DHCP, DNS, QoS, vISP Support
Associate
Costco
Christiana, DE
10.2020 - 08.2023
- Manage & organize stock on store floors efficiently while coordinating each category, season, and space of each item correctly to drive sales & maintain high reputation of the business
- Maintain daily records & documentation of available stock fluctuating by department and season
Film Processing
Imemories
Scottsdale, AZ
03.2019 - 10.2020
- Asset intake, processing, data entry, labeling, and sorting by department of obsolete film and tape
- Operated and maintained 4 Blu-Ray disc printers and color labelers
- Created and packaged direct-to-customer marketing and shipping materials
Education
Bachelors of Science - Information Technology
Western Governors University
UT12-2025
Bachelors of Arts - English
Institute of Humanities Research Arizona State University
AZ12-2018
Skills
- Professional
- - Customer Service
- - Project Management
- - Networking
- - Microsoft/MacOS
- - Logistics & Shipping
- Technical
- - HTML/CSS/JavaScript
- - Adobe Creative Suite
- - Microsoft Office
- - Python
- - Solid Works 3D Drafting
- - Wireshark
- Hardware installation
- Network troubleshooting
- Wireless networking
- Network configuration
Accomplishments
- Documented and resolved over 10,000 tickets which led to user satisfaction.
Certification
- CompTIA Security+ Certification October 2024
- CompTIA A+ Certification March 2023
- CompTIA Network+ Certification December 2023
- CompTIA Project+ Certification November 2021
- ITIL 4 Foundation Certificate June 2025
- AWS Certified Cloud Practitioner April 2025
- LPI Linux Essentials November 2025
Skills
Customer Service, Project Management, Networking, Microsoft/MacOS, Logistics & Shipping, HTML/CSS/JavaScript, Adobe Creative Suite, Microsoft Office, Python, Solid Works 3D Drafting, Wireshark, English, Native, German, Some
Languages
English
Native or Bilingual
German
Elementary
Timeline
Network Technician I
ISPN
04.2024 - Current
Associate
Costco
10.2020 - 08.2023
Film Processing
Imemories
03.2019 - 10.2020
Bachelors of Arts - English
Institute of Humanities Research Arizona State University
Bachelors of Science - Information Technology
Western Governors University