Matthew Dilts
Cibolo
Summary
Accomplished professional with extensive experience in customer service and operations management. Known for enhancing customer service and improving team performance, ready to leverage skills to drive operational success and exceed organizational goals!
Overview
15
15
years of professional experience
1
1
Certification
Work History
Area Manager/ Managing Partner
CD2 Holdings LLC
07.2018 - Current
- Managed 3 Jimmy Johns locations keeping the focus on customer service, accuracy, speed, systems and procedures, continuous training, and employee retention.
- Led operational strategy implementation to optimize performance and enhance service delivery.
- Managed teams to ensure alignment with organizational objectives and improve productivity.
- Developed training programs for staff, enhancing skill sets and promoting a culture of continuous improvement.
- Coordinated inventory management processes, minimizing costs while maintaining product availability and quality.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Route Sales Representative
UniFirst
06.2012 - 07.2018
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed inventory levels to ensure optimal stock availability for clients.
- Developed and maintained strong relationships with customers, enhancing client retention rates.
- Executed route planning to maximize efficiency and minimize delivery times.
- Trained new sales representatives on product knowledge and effective sales techniques.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
Certified Trainer
Longhorn Steakhouse
01.2011 - 06.2017
- Mentored team members, fostering a culture of continuous improvement and excellence.
- Collaborated with management to align training objectives with organizational goals.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Monitored participant workflow and behaviors throughout training process.
Education
High School Diploma -
Linden High School
Linden, MISkills
- Staff management
- Customer service
- Operations management
- Team development
- Controlling costs
- Quality assurance
- Resource allocation
- Staff scheduling
- Facility inspections
- Vendor management
- Leadership skills
- Policies and procedures
Certification
- ServSafe food manager certification.
Timeline
Area Manager/ Managing Partner
CD2 Holdings LLC
07.2018 - Current
Route Sales Representative
UniFirst
06.2012 - 07.2018
Certified Trainer
Longhorn Steakhouse
01.2011 - 06.2017
High School Diploma -
Linden High School