Matthew Dobbins
West Palm Beach,FL
Summary
Hard-working and experienced Supervisor with exceptional experience in leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures on a daily basis. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Prime Appearance
05.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Educated clients on products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about products and services and promoted key items.
Education
General
Palm Beach State College
Lake Worth, FLGED -
Santaluces Community High School
Lantana, FL06.2014
Skills
- Project Management
- Supervising Employees
- Customer Satisfaction
- Negotiation and Conflict Resolution
- Staff Discipline
- Team Assignments
- Job Bidding
- Scheduling and Coordinating
- Motivating Coworkers
Timeline
Supervisor
Prime Appearance
05.2013 - Current
General
Palm Beach State College
GED -
Santaluces Community High School