Matthew Donovan
Senatobia,MS
Summary
Detail-oriented professional with strong customer service and data entry skills. Proven track record in managing daily operations and fostering effective working relationships.
Overview
18
18
years of professional experience
Work History
Scale Administrator
Alter Metal Recycling
Sardis, MS
02.2024 - Current
- Verified inbound/outbound vehicles and materials on the scale, processes payments, and manages tickets in software.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Managed daily office operations to ensure efficiency and organization.
Scale Administrator
Martin Brothers, LLC
Clarksdale, MS
03.2018 - 02.2024
- Operated and calibrated scales to ensure accurate weight measurements for shipments.
- Monitored scale performance, identifying and resolving discrepancies in real-time.
- Maintained compliance with safety and quality standards during scale operation.
- Answered customer calls professionally and routed to appropriate person.
- Improved customer satisfaction by providing efficient, courteous service to truck drivers and other clients.
Assistant Manager
Dipstix
Senatobia, MS
07.2017 - 03.2018
- Led daily operations, ensuring optimal team performance and customer satisfaction.
- Developed training programs to enhance staff skills and improve service quality.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Streamlined workflow processes, resulting in increased efficiency across departments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Service Pro, Dipstix
Senatobia, MS
03.2017 - 07.2017
- Oversaw daily operations to enhance service delivery and customer satisfaction.
- Developed and implemented training programs for team members to improve performance.
- Managed inventory levels, ensuring optimal stock availability for service demands.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
HVAC Technician
Accurate Air
Memphis, TN
06.2015 - 03.2017
- Diagnosed HVAC system malfunctions and implemented effective repair solutions.
- Conducted routine maintenance on heating and cooling systems to ensure optimal performance.
- Installed, repaired, and replaced HVAC equipment according to industry standards.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
Oil Change Technician, Sales Associate
Dipstix
Hernando, MS
06.2008 - 06.2015
- Performed oil changes and fluid checks following safety protocols and manufacturer specifications.
- Diagnosed vehicle issues through visual inspections and communicated findings to customers effectively.
- Maintained cleanliness and organization of work area, enhancing operational efficiency and workflow.
- Trained junior technicians on oil change procedures and best practices for enhanced service quality.
Education
HVAC
Delta Technical College
Horn Lake, MS05-2015
Associate of Arts - General Studies
Northwest Mississippi Community College
Senatobia, MS05-2009
High School Diploma -
Senatobia High School
Senatobia, MS05-2007
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Personable and approachable
- RIMAS
- MS office
Timeline
Scale Administrator
Alter Metal Recycling
02.2024 - Current
Scale Administrator
Martin Brothers, LLC
03.2018 - 02.2024
Assistant Manager
Dipstix
07.2017 - 03.2018
Manager
Service Pro, Dipstix
03.2017 - 07.2017
HVAC Technician
Accurate Air
06.2015 - 03.2017
Oil Change Technician, Sales Associate
Dipstix
06.2008 - 06.2015
HVAC
Delta Technical College
Associate of Arts - General Studies
Northwest Mississippi Community College
High School Diploma -
Senatobia High School