Matthew D. Smith
Manhattan,IL
Summary
Dedicated IT consulting professional well-versed in developing creative solutions for diverse business problems and objectives. Tactical and decisive leader with self-directed and analytical mindset. Known for quickly and effectively defining IT operational obstacles and designing cost-effective solutions.
Proven problem solver with skills acquired through exposure to a variety of military and commercial Enterprise Information environments. A responsive performer who recognizes project needs and meets requirements with effective practices and a zealous sense of urgency. Holds a Secret Security clearance.
Overview
9
9
years of professional experience
Work History
Registrar/Administrative Support Manager
UNITED STATES AIR FORCE
01.2019 - 12.2019
- Company Overview: Defense Nuclear Weapons School (DNWS), Kirtland Air Force Base, NM
- Serves as the Registrar and primary Administrative Support person providing student services and staff support for 60 personnel in a flagship nuclear education program
- Provides support for 5,500 students annually managing enrollment, record maintenance enabling 53,000 hours of instruction per year
- Serves as the Branch Government Purchase Card (Credit Card holder contributing to the execution of $110,000 in purchases in support of DNWS operations sustainment and enhancement
- Acts as Branch security assistant validating multi-agency clearances from incoming Government agency students and visitors
- Led postal operations shipping and receiving $65,000 in equipment and 28 classified parcels while supporting equipment repairs and securing correspondence
- Served as Record Administrator tracking and storing 3,200 documents and assisting in e-file conversion while maintaining compliance and boosting sustainability
- Tapped as Learning Content Management System SME tracking student profiles/certifications/transcripts for 17 multi-agencies and 40,000 personnel yearly
- Serves as key Security Manager verifying JPAS/Scatter Castles/Secure Access for Government-wide agencies with 2,000 students attending 17 classified courses
- Defense Nuclear Weapons School (DNWS), Kirtland Air Force Base, NM
Publications & Forms Manager
Communications Squadron
01.2016 - 12.2017
- Company Overview: Little Rock Air Force Base, AR
- Provided the Mission Support Group Functional Area Records Management Support ensuring life-cycle management and accountability of Electronic Records Management (ERM) records
- Serves as primary unit staff Cybersecurity Liaison for 124 military, civilian and contracting personnel
- Inspected 109 file plans identifying 25 discrepancies fixing them and achieving 100% approval which was key to operations for Air Force’s busiest medium lift aircraft runway
- Validated 20 administrator accounts managing and coordinating cradle to grave ticket actions ensuring 24/7 technical services for $24 million weapon system
- Managed the Work Center Safety program completing 12 safety inspections and revamping the Joint Safety Training Outline (JSTO) safeguarding nine personnel with zero mishaps for 12 months
- Conducted Records Custodian training for 45 members on IT administrative procedures records management statistics- lauded as best in the Air Mobility Command leading to award of Best Small Squadron Team Award
- Led 26 Records Management Staff Assistance Visits identifying and correcting 50 file plan errors- pinpointing efforts led to zero findings during the 2015 Unit Effectiveness Inspection
- Re-imaged 874 workstations helping to eradicate cyber threats across 17 units supporting combat airlift operations
- Little Rock Air Force Base, AR
Official Records Custodian
Communications Squadron
01.2014 - 12.2016
- Company Overview: Little Rock Air Force Base, AR
- Provided Functional Area Records Management assistance to the Mission Support Group complementing Air Force records maintenance guidelines
- Conducted $1.7 million military technical refresh on 15,000 computers and 300 multi-function devices ensuring 100% IT accountability
- Acts as Control Records custodian and monitors accounts and training via Air Force Records Information Management System
- Assigned Section Safety Manager for Knowledge Operations Management updating section safety board and performing monthly safety inspections/compliance checks
- Served as primary squadron and group staff Information Assurance Officer for 130 military, civilians and contract employees
- Little Rock Air Force Base, AR
Equipment Control Officer
Communications Squadron
01.2013 - 12.2014
- Company Overview: Little Rock Air Force Base, AR
- Controlled, tracked, organized and maintained 17,000 equipment/$18 million base Information Technology (IT) inventory
- Received, inspected, and distributed all base computer equipment for 86 primary and 17 tenant organizations
- Processed excess IT assets for reallocation, donation, or turn-in to the Defense Reutilization Marketing Office (DRMO)
- Distributed 220 items for WiFi pilot program increasing guest wireless footprint by 40% while providing mission planning updates for aircrew
- Little Rock Air Force Base, AR
Knowledge Operations Apprentice
Official Mail Center
01.2011 - 12.2013
- Company Overview: Little Rock Air Force Base, AR
- Provided Official Mail Center support to 6,000 personnel and 42 Unit Activity Distribution Offices
- Inspected, sorted and delivered official incoming and outgoing administrative communication/accountable containers
- Assisted Official Mail Center filing system conversion converting filing system into e-format and improving tracking ability by 15%
- Inspected 2,000 pieces of official and unofficial mail Anti-terrorism/Force Protection- mishap responses prevented, and base safety solidified
- Processed two tons of inbound/outbound mail delivering $30,000 in assets 100% on time with zero parcel loss or mission delay
- Little Rock Air Force Base, AR
Education
Associate in applied science - Information Resource Management
Community College of the Air Force
Associate - information technology
Full Sail University
12.2024
Skills
- Equipment Management
- Security Management
- Records Management
- Postal Operations
- Information Technology
- Admissions Support
- Database Administration
- Multitasking Abilities
- IT Troubleshooting
- Information Security
- End-user support
- IT risk management
- Network Administration
- Device configuration
- Software Development
- Software Updates
- ITIL Knowledge
- Hardware installations
- IT Compliance
- IT Vendor Management
- Cybersecurity Expertise
- Root Cause Analysis
- Software licenses and patches
Timeline
Registrar/Administrative Support Manager
UNITED STATES AIR FORCE
01.2019 - 12.2019
Publications & Forms Manager
Communications Squadron
01.2016 - 12.2017
Official Records Custodian
Communications Squadron
01.2014 - 12.2016
Equipment Control Officer
Communications Squadron
01.2013 - 12.2014
Knowledge Operations Apprentice
Official Mail Center
01.2011 - 12.2013
Associate in applied science - Information Resource Management
Community College of the Air Force
Associate - information technology
Full Sail University
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